284888 - failed to install critical update,Firefox, then system crashed, won't reboot

Status: RESOLVED WORKSFORME

(Firefox :: Installer, defect)

Description

[Nancy Canning]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Build Identifier: Microsoft internet explorer

showed critical update, in upper right hand corner of web pate, clicked on 
that, went through installation proceedure, installed, then got message the 
installation was unable to complete.  system crashed. unable to reboot 
anything.

Reproducible: Always

Steps to Reproduce:
1.click on shortcut,Firefox nothing happens
2.click on mozilla shortcut, the original yellow box pops up then disappears.
3.




Can't boot up any mozilla or firefox.  nothing.

Comment 1

[Nickolay_Ponomarev]

Please provide more specific information. Simply stating "it didn't" work
doesn't help. Tell us what was the exact error message Firefox gave you and what
do you mean with "unable to reboot anything". Are you able to start Firefox or
Mozilla Suite after rebooting system?

Any ideas what other programs/configuration might be causing this?

Comment 2

[Asa Dotzler [:asa]]

Nancy, can you locate and delete your Firefox directory, probably in C:\Program
Files\ and then reinstall 1.0
<http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/1.0/win32/en-US/Firefox%20Setup%201.0.exe>
and then try the update again and report back here?

Comment 3

[Jaime Mitchell (use [e-mail] for email)]

Resolving WFM, no response from reporter in 2 Months.

Nancy if you can provide more information as requested in comment 1 and comment
2 then please reopen with the additional information.