284995 - After installing chatzilla or stumbleuppon, firefox tries to start-up, but then windows says it must be shut down, and needs to send an error report.

Status: RESOLVED INVALID

(Toolkit :: Startup and Profile System, defect)

Description

[mixxster]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 (ax)
Build Identifier: Firefox 1.0.1

Yesterday I wanted to talk on spreadfirefox's IRC Cannel. So I installed
chatzilla. Then it said I had to restart it to have it instaled. So I closed the
window and then tried to open Firefox. M$ Windows came up with the following
error: "firefox.exe has encountered a problem and needs to close. We are sorry
for the inconvenience." the report says: "AppName: firefox.exe AppVer: 1.0.0.0
ModName: firefox.exe ModVer: 1.0.0.0 Offset: 00190a00" I never saw the firefox
window. I also tried the safe mode of Firefox, with the same results. Is there
any way I can get Firefox working without losing most exentions and bookmarks? 

Reproducible: Always

Steps to Reproduce:
Not sure if chatzilla is the problem but this is what I did:
1. visted
https://addons.update.mozilla.org/extensions/moreinfo.php?id=16&vid=735 , and
clicked "Install Now" 
2. went through install process
3. shut down firefox
4. open it back up

Actual Results:  
while firefox tried to start up, M$ Windows came up with the following error:
"firefox.exe has encountered a problem and needs to close. We are sorry for the
inconvenience." the report says: "AppName: firefox.exe AppVer: 1.0.0.0 ModName:
firefox.exe ModVer: 1.0.0.0 Offset: 00190a00"

Expected Results:  
It should have started up properly.

Comment 1

[mixxster]

Attachment: This is the error report microsoft windows gives.

Comment 2

[mixxster]

see also: http://forums.mozillazine.org/viewtopic.php?t=230585

Comment 3

[mixxster]

I have now had the sameproblem after installing stubmbleupon. the report now
says: "AppName: firefox.exe AppVer: 1.0.1.0
ModName: firefox.exe ModVer: 1.0.1.0 Offset: 00190a00"

Comment 4

[Alain Martel]

I receive the same kind of error here on windows 2000 sp4
In my case, it's with just about any extension.
I tried: Adblock 0.5.2.039, Bandwidth Tester 0.4.1, Gmail Notifier 0.4, ieview
0.86, Image Zoom 0.1.7, stumbleupon 1.9992, and Tabbrowser Preferences 1.1.1
I need to restore the file "extensions\Extensions.rdf" to a previous state to be
able to start FF.
For me, it should be a severity of "blocker"

Comment 5

[mixxster]

Here is a list of the extensions that I think I remembered were installed:
Adblock, Bandwidth Tester , ieview, firefoxview, google preview, chromedit, and
searchkeys. Steeps taken to minimize future problem: backup fox (tried this, I
cant ever get it to work, using it just in case.) the extension "mass installer"
(ave not tested this yet, but looks promising) and backed up
"extensions\Extensions.rdf" (thanks Alain Martel)

Comment 6

[William Bumgarner [:zsinj]]

Is this still a valid bug? Try to confirm it with a nightly build
http://www.mozilla.org/developer and report back whether this issue is still
pertinent.

Otherwise, this bug will be marked INVALID for for inactivity in excess of 60
days (pre-1.0.4). I am self-assigning to track this bug and will reassign to
original owner if this bug is still valid.