"The document contains no data" attempting to download Firefox security update.



13 years ago
6 years ago


(Reporter: Joe Fockler, Assigned: Ben Goodger (use ben at mozilla dot org for email))


Firefox Tracking Flags

(Not tracked)





13 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

When I attempt to download the Firefox security update (1.0.1), whether I use 
Firefox 1.0 or Internet Explorer, I get the Windows pop-up error message:

"The document contains no data"

I searched the database for this bug but didn't find anything that was specific 
to the Firefox security update. All other web pages seem to work fine.

Reproducible: Always

Steps to Reproduce:
1.Go to http://www.mozilla.org
2.Click on "Free Download" link
3.Error message pops-up. I have tried Firefox 1.0 and Internet Explorer 
6.0.2800.1106 browsers. I get the error with both browsers.

Actual Results:  
Error message pop-up  "The document contains no data"

Expected Results:  
Firefox 1.0.1 security update should download to my desktop

I have a screen capture of the error that I can send. I don't see a way to 
attach it to this but report.

Comment 1

13 years ago
This sounds like a website issue and not an update issue. Update is for the
Firefox service that downloads updates, not for general issues with getting
Firefox upgrades.
Component: Software Update → Product Site
QA Contact: bugs

Comment 2

13 years ago
This could be because servers were overloaded, does it work now?
Summary: Attempting to download Firefox security update. Click link and get error "The document contains no data" → "The document contains no data" attempting to download Firefox security update.

Comment 3

13 years ago
WFM, I can download it just fine. I believe it was either the servers being
overloaded, or perhaps a mirror that didn't have the update being in the
round-robin for some reason.  Marking this WFM, re-open if you are still having
Last Resolved: 13 years ago
Resolution: --- → WORKSFORME
--> Websites :: www.mozilla.com so timeless can close out Firefox :: Product Site.
Component: Product Site → www.mozilla.com
Product: Firefox → Websites
QA Contact: www-mozilla-com
Component: www.mozilla.org/firefox → www.mozilla.org
Product: Websites → Websites
Component: www.mozilla.org → General
Product: Websites → www.mozilla.org
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