285673 - e-dot.nl - live support don't works with Firefox 1.0.1

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: Dutch, defect)

Description

[Andries]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; nl-NL; rv:1.7.6) Gecko/20050226 Firefox/1.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; nl-NL; rv:1.7.6) Gecko/20050226 Firefox/1.0.1

On the site http://www.e-dot.nl/site/main there is a live support system for
people to ask there questions.
This is a buisiness that sell domain names and hosting packs.
If you visit the site on http://www.e-dot.nl/site/main you will find the 
online support on the right top site of the page, klick and it will say "Onze
live support werkt alleen in Internet Explorer", what means that there live
support will only work with IE

Reproducible: Always

Steps to Reproduce:
1.Go to http://www.e-dot.nl/site/main
2.Look on the top right site for Livesupport is online/offline
3.Klick on it and you will get the error.

Actual Results:  
Get a error like mentioned before, livesupport is only working in IE

Expected Results:  
It should start up a new window with 2 boxes to put your name and email in,
after that you get connected if online to a spokes person.

Comment 1

[Felix Miata]

Conforming summary to TFM item 10 at 
http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new

Reporter, when you file a TE bug, please follow the reporting guidelines.

Comment 2

[Patrick]

Right now it only says" "Live support is off-line"

Comment 3

[Patrick]

probably they're only there during business hours? It still shows as offline.

Comment 4

[Patrick]

checking at another time of day: live support still only shows as off-line...

Comment 5

[neopia9]

Doesn't work with FF 1.0.4 either.

Comment 6

[Tim Maks van den Broek [:mad_maks]]

does not see any problems with Fx 1.5.0.1

Comment 7

[Patrick]

Site looks updated to me. Also, it says that livehelp will only be available when requested. 

http://www.e-dot.nl/?action=faq&mode=1
"De livehelp is niet altijd ingeschakeld, indien uw probleem daarom vraagt of als u er behoefte aan heeft zullen wij naar aanleiding van uw support ticket de livehelp inschakelen waarna we uw probleem of vraag rechtstreeks met u samen kunnen behandelen."

Does anyone have an account there?