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Palm sync fails unless Palm SW is installed in c:\palm



MailNews: Address Book & Contacts
13 years ago
13 years ago


(Reporter: barkley, Unassigned)


1.7 Branch
Windows XP

Firefox Tracking Flags

(Not tracked)




13 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910

It appears that Mozilla Palm Address Book Sync assumes the Palsm desctop
software is installed under c:\Palm and fails (with no warning/error messages)
otherwise.  The Palm software does not require this directory location and some
PDAs actually default to other locations.  Furthermore, good system admin
suggests putting windows applications under c:\Program Files.

I checked that the registry hack (mentioned in
was in place and actually refered to the real palm install location.

Uninstalling/reinstalling made no difference.  Creating a Windows shortcut as
c:\palm to c:\Program Files\Handspring does serve as a workaround.  

Reproducible: Always

Steps to Reproduce:
1. Install Palm's Desktop software to a location other than c:\Palm
2. Install the Mozilla Palm plugin - it claims to install okay
3. Do a HotSync operation
Actual Results:  
All other HotSync tasks succeed, but the mozilla sync does nothing - no
addresses are synchronized and no messages appear in the log on eith Windows or
the PDA

Expected Results:  
syncronized the addresses

Comment 1

13 years ago
see bug 182573 comment 7
Version: unspecified → 1.7 Branch


13 years ago
Assignee: sspitzer → mail
This is an automated message, with ID "auto-resolve01".

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Last Resolved: 13 years ago
Resolution: --- → EXPIRED
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