285802 - Palm sync fails unless Palm SW is installed in c:\palm

Status: RESOLVED EXPIRED

(SeaMonkey :: MailNews: Address Book & Contacts, defect)

Description

[barkley]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910

It appears that Mozilla Palm Address Book Sync assumes the Palsm desctop
software is installed under c:\Palm and fails (with no warning/error messages)
otherwise.  The Palm software does not require this directory location and some
PDAs actually default to other locations.  Furthermore, good system admin
suggests putting windows applications under c:\Program Files.

I checked that the registry hack (mentioned in
http://www.mozilla.org/releases/mozilla1.7/installation-extras.html)
was in place and actually refered to the real palm install location.

Uninstalling/reinstalling made no difference.  Creating a Windows shortcut as
c:\palm to c:\Program Files\Handspring does serve as a workaround.  

Reproducible: Always

Steps to Reproduce:
1. Install Palm's Desktop software to a location other than c:\Palm
2. Install the Mozilla Palm plugin - it claims to install okay
3. Do a HotSync operation
Actual Results:  
All other HotSync tasks succeed, but the mozilla sync does nothing - no
addresses are synchronized and no messages appear in the log on eith Windows or
the PDA


Expected Results:  
syncronized the addresses

Comment 1

[R.K.Aa.]

see bug 182573 comment 7

Comment 2

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
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Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 3

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.