285941 - Crash when starting program. Works in one XP account but not on a different account [@ rfproxy.dll ]

Status: VERIFIED INVALID

(Toolkit :: Startup and Profile System, defect)

Description

[Gerard Mears]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; APCMAG; .NET CLR 1.0.3705; .NET CLR 1.1.4322)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225 Firefox/1.0.1

I have two accounts on my XP machine.  Both Administrator access.  I can run 
Firefox on account 1 but when using account 2.  I removed the Firefox profile 
and made a new one but Firefox still wouldn't start on the second account.  I 
then created an additional profile so I had two and the profile picker shows 
but then Firefox crashes when I pick a profile.
  
When Firefox crashes the windows crash feedback agent is presented and then the 
Mozilla feedback agent. I have used the feedback agent and subitted 5 events.

I also have Thunderbird 1.0 installed on both profiles and it works fine on 
both.


Reproducible: Always

Steps to Reproduce:
1. Load Firefox.  It doesn't load
2.
3.

Actual Results:  
Microsoft Crash feedback agent is run.  Then the Mozilla feedback agent.

Expected Results:  
Loaded

Microsoft Crash feedback - 
AppName: firefox.exe	 AppVer: 1.0.1.0	 ModName: rfproxy.dll
ModVer: 1.7.3.0	 Offset: 000160f2

Mozilla Feedback IDs
TB4311226X, TB4311064H, TB4310703W, TB4310624M, TB4310605K, TB4310594Z, 
TB4310382Z, TB4310374W

Comment 1

[Olivier Cahagne]

All TB IDs mention crashing in rfproxy.dll
http://talkback-public.mozilla.org/talkback/fastfind.jsp?search=2&type=iid&id=TB4311064H

Perhaps located in the components/ directory, it doesn't seem to be a Firefox file

Comment 2

[Matthias Versen [:Matti]]

-> invalid

rfproxy is not from firefox. Must be installed by third-party software.

Comment 3

[Gerard Mears]

rfproxy.dll is a Roboform file.  Roboform was installed on the first account but
not the second account.  The DLL is stored in the COMPONENTS directory.  Oddly,
IE6 handled the error and worked.  I have rectified the problem by installing
RoboForm on the other account.

This is a bit annoying as I now have to install RoboForm on everyones account on
the computer in order for Firefox to work correctly on their account.  Is there
another way around this (besides uninstalling RoboForm)?

Thanks

Comment 4

[Matthias Versen [:Matti]]

"Oddly, IE6 handled the error and worked."
You can't compare FF and IE because the way roboform is integrated should be
very different.
The Roboform dll itself crashed and that means that you have to ask the roboform
developers for a solution.