286022 - toolbar customization no longer lets me drag mail or bookmarks back to take off toolbar

Status: RESOLVED WORKSFORME

(Firefox :: Toolbars and Customization, defect)

Description

[joe]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050223 Firefox/1.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050223 Firefox/1.0.1

i added mail and bookmarks to my toolbar, when i try to drag and take them off
they will not come off toolbar. Other ones did such as paste and cut, but mail
and bookmarks do not come off.

Reproducible: Always

Steps to Reproduce:
1.log on to firefox
2.try to customize toolbar
3.drag mail and bookmarks off toolbar, does not work

Actual Results:  
cannot drag mail or bookmarks back to customization toolbar.  all others work

Expected Results:  
Should be able to drag mail and bookmarks off toolbar.

Comment 1

[arjan]

Platform: Mozilla 1.0.4 on SUSE Linux 9.2

Just as here: I cannot drag bookmarks on the bookmarks folder. Under specific
circumstances however I can see the bookmarks (and add new ones):

When I start Firefox, I can't see my bookmarks in my bookmark toolbar.
However, when I choose Manage Bookmarks, exit Firefox, and start it
again, the bookmarks are displayed in the bookmark toolbar.

How to repeat this bug.
- Put links in the 'Bookmarks Toolbar Folder'
- exit Bookmarks Manager
- start Firefox 1.0.4 
->> no links
- Choose bookmarks->manage bookmarks
- exit Firefox (not the bookmarks manager)
- restart Firefox
->> links in the bookmarks toolbar

Comment 2

[tog]

follow the instructions to delete the localstore.rdf file in the Mozilla Suite :
FAQs : Personal toolbar page. it worked for me.(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6)
Gecko/20050223 Firefox/1.0.1
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6)
Gecko/20050223 Firefox/1.0.1
> 
> i added mail and bookmarks to my toolbar, when i try to drag and take them off
> they will not come off toolbar. Other ones did such as paste and cut, but mail
> and bookmarks do not come off.
> 
> Reproducible: Always
> 
> Steps to Reproduce:
> 1.log on to firefox
> 2.try to customize toolbar
> 3.drag mail and bookmarks off toolbar, does not work
> 
> Actual Results:  
> cannot drag mail or bookmarks back to customization toolbar.  all others work
> 
> Expected Results:  
> Should be able to drag mail and bookmarks off toolbar.

Comment 3

[eddie]

This solution worked for me:

close all firefox windows and restart firefox in safe mode.

Select only: "reset toolbars and controls"

click on: "make changes and restart"

this solved it for me..... I hope does work the same for you too...

Comment 4

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 5

[eddie]

Tha

Comment 6

[eddie]

Thanks. This has been a long time ago but I do not know how to close a ticket or a question.

Comment 7

[Tyler Downer [He/Him]]

I'll WFM it for you. Thanks.