286104 - Sending of password & username do not succeed with Imail 8.13 POP3 account

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Jon Fleming]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; en) Opera 8.0
Build Identifier: 

Initially using working settings imported from Mozilla 1.7.5, when I attempt to 
retrieve email I first get a "sending of password did not succeed" dialog box 
(http://i2.photobucket.com/albums/y10/JonF/Error1.gif) followed by a "sending of 
username did not succeed" (http://i2.photobucket.com/albums/y10/JonF/Error2.gif
).  If I set up a new account with the same username and password but use IMAIL 
instead of POP3, it works.  Sending mail through the same server with the same 
username and password works.  It fails on three different machines, and it fails 
if I use my normal Verizon DSL / D-Link router setup or if I use Earthlink dial-
up.  It fails whether or not Norton Antivirus 2005 and Norton Firewall 2005 are 
on or off.  It fails with new accounts, it fails if I cut-and-paste the username 
from other workign clients.  This server requires a full-email-address logon 
such as [e-mail]. There are others reporting the same or 
very similar problems:  see http://forums.mozillazine.org/viewtopic.php?
p=1309080#1309080.  My ISP has given up; they say there's nothing they can do.

Reproducible: Always

Steps to Reproduce:
I have set up a temporary account.  There is one message in the mailbox; please 
set up the account to leave messages on the server.  Log in with username 
[e-mail], password 112233. You can view the mailbox at 
 http://spock2.media3.net:801/ 
Actual Results:  
As described in the details.  See the log file at http://www.catalystconsulting.
com/Misc/ThundertestLog.htm.

Expected Results:  
Downloaded the mail

Comment 1

[Jon Fleming]

Attachment: Log file of test with [e-mail] account

Comment 2

[Jon Fleming]

I talked my ISP into upgrading to Imail 8.15 - 2005.02.01.8 and the problem went 
away.

Some users report (in http://forums.mozillazine.org/viewtopic.php?
p=1329647#1329647) that setting Thunderbird to "use secure authentication" 
works.  There is also a workaround listed on the second page of http://forums.
mozillazine.org/viewtopic.php?
t=211438&postdays=0&postorder=asc&postsperpage=15&start=15, involving editing 
prefs.js, which worked for me before the Imail upgrade.

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Jon Fleming]

The problem was at the Imaild end.  Upgrading to the latest version of Imail
fixed it.