286152 - crash at this URL [@ QuickTimeWebHelper.qtx ]

Status: RESOLVED EXPIRED

(Plugins Graveyard :: QuickTime (Apple), defect)

Description

[neilr8133]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

When visiting
>http://web.archive.org/web/20030618171538/http://geocities.com/msoubelle/conf_ancestors.html
<  (note that the URL is malformed; everything between the ><'s should be
included) if you click on the link for "Tennessee"
>http://web.archive.org/web/20030618171538/http://geocities.com/msoubelle/Tennessee.html
< then FireFox closes all open windows and tabs, without prompting.  No crash
info is normally generated, but during one trial it did crash--see Talkback
TB4346768X.  Rebooting does not help, and if you copy/paste the second URL it
loads fine, so something about moving from the first page to the second is
causing the error.  The bug manifests even with JavaScript turned off.  I think
that a new window flashes open for just a moment (my first thought was the
JavaScript debug-console window), but it's not on screen long enough to be
certain of what it is.

Reproducible: Always

Steps to Reproduce:
1. Load the following URL (between the ><'s): 
>http://web.archive.org/web/20030618171538/http://geocities.com/msoubelle/conf_ancestors.html<
2. Scroll down (if needed) until you can see the link for "Tennessee"
3. Click on the link for "Tennessee"

Actual Results:  
All FireFox windows close--even those with tabs--without prompting.  The crash
handler does not trigger.

Expected Results:  
A) Opened the selected link.  
B) If the selected link tried to self-close (and I don't believe it's trying),
then FireFox should have prompted because of the other open tabs.

While trying to debug, during one trial out of at least 6) the crash handler
activated.  The Talkback is TB4346768X.

Bug does not manifest when viewing the page on another machine with 
Mozilla/5.0 (Windows; U; Win95; en-US; rv:1.5b) Gecko/20030824 Mozilla
Firebird/0.6.1+

Comment 1

[Brent Garber]

Works for Me

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225
Firefox/1.0.1

Comment 2

[Adam Hauner]

TB4346768X:
QuickTimeWebHelper.qtx + 0x1fa08 (0x66dffa08)
ntdll.dll + 0x16ba7 (0x77f96ba7)
ntdll.dll + 0x16c42 (0x77f96c42)
ntdll.dll + 0x1ff6e (0x77f9ff6e)
ntdll.dll + 0x16c42 (0x77f96c42)
ntdll.dll + 0x1ff6e (0x77f9ff6e)
ntdll.dll + 0x16c42 (0x77f96c42)
ntdll.dll + 0x1ff6e (0x77f9ff6e)
ntdll.dll + 0x16c42 (0x77f96c42)
ntdll.dll + 0x1ff6e (0x77f9ff6e)
ntdll.dll + 0x16c42 (0x77f96c42)
ntdll.dll + 0x1ff6e (0x77f9ff6e)
...

Looks like problem with QuickTime.

Comment 3

[neilr8133]

That's referring to just the crash, not the all-windows-close behavior, right?

Comment 4

[Steve England [:stevee]]

Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8b2) Gecko/20050330
Firefox/1.0+
WFM

Comment 5

[neilr8133]

Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.6) Gecko/20050225
Firefox/1.0.1

Still broken for me.  I deleted the chrome in all the user profiles, but no
good.  Is it possible that an old user profile somewhere else on the disk might
be causing problems?

Comment 6

[neilr8133]

Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.6) Gecko/20050225
Firefox/1.0.1

Still broken for me.  I deleted the chrome in all the user profiles, but no
good.  Is it possible that an old user profile somewhere else on the disk might
be causing problems?

Comment 7

[Tristor]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b2) Gecko/20050405
Firefox/1.0+

WFM on latest-trunk.

Reporter: 

Can you install the most recent milestone build, or better yet a nightly from
within the last 3 days and try to reproduce using a clean profile created with
the profile manager from "firefox.exe" -p ?

Comment 8

[neilr8133]

Comment #6 was mistaken--the agent ID should have been:

Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.6) Gecko/20050317
Firefox/1.0.2

Per your instructions, I removed FireFox 1.0.2 and installed the latest nightly
(Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8b2) Gecko/20050405
Firefox/1.0+).  I then created a new profile and visited the URL.

The bug still manifests, even with Java and Javascript turned off.  But I'm
doing some new tests and finding that leaving the page causes FF to close,
regardless of how you leave: When I hit "back" on the 2050317 build, all windows
closed; when I went to the location bar and entered "www.google.com" on the
20050405 build, all windows closed.

Comment 9

[Tristor]

I am still unable to reproduce.  Perhaps there is some extenuating circumstance
on that system?  I am not sure what would cause that behavior, but it probably
wouldn't be a bad idea to see firstly, what sort of 'hidden' software you have
installed (malware). And secondly, I have heard of security software that will
kill a process if it does something it considers 'malicious', which
/theoretically/ could mean opening multiple connections, so assuming multiple
tabs were open, it could detect your browsing as malicious behavior and be
zapping the process.  So, I would check to make sure Firefox is whitelisted in
any security software you have running.  I absolutely can't reproduce this using
Aviary nightly, Trunk nightly, or 1.0.2 milestone, so I am not sure what is
specific to your system that is causing it, but I don't believe it to be a
Firefox problem.

Comment 10

[Tristor]

Ahh, and it would help if I read the fine comments (RTFC).  It appears the
Talkback ID was related to the QuickTime Plugin.  Have you uninstalled QuickTime
and updated to the latest version?  That might solve your problem, if the crash
is related to that plugin.  I have QuickTime installed on this system, but am
not experiencing the same problem, although I have the newest version (6.5.2).

Comment 11

[neilr8133]

Updating QuickTime had no effect:

* Updated the following QuickTime components from 6.5.x to 6.5.y (unable to
determine the last value, but QuickTime Updater said updates were available):
   - QuickTime Essentials
   - QuickTime Internet Extras
   - QuickTime Still Image
   - QuickTime Authoring

=> No effect: FireFox still closes without prompting or activating TalkBack.

* Uninstalled, rebooted, and re-installed with latest QT availble for download
(QT 6.5.2)
=> No effect: FireFox still closes without prompting or activating TalkBack.

Comment 12

[Tristor]

(In reply to comment #11)
> Updating QuickTime had no effect
>
I am at a loss for a solution to this problem, and I am still unable to
reproduce on 20050411.  I am going to add the qawanted keyword to see if there
isn't somebody else that can reproduce this.  In the meantime, can you give us
some information about your environment (hardware specs and operating system
version information).  I'm on XP, but I have a win2k Pro computer nearby that I
can try to reproduce this on, but it would be helpful if I knew what version of
win2k you were actually running (I have access to all conceivable versions of it
through my school, so I can probably try and reproduce even if it's server or
something).

Comment 13

[Nickolay_Ponomarev]

-> Plugins

As mentioned in comment 2, this looks like a problem with QT.

Comment 14

[neilr8133]

I've found an anomoly: in the about:plugins, QuickTime is listed under two
different versions:

========================================
QuickTime Plug-in 6.5.1

    File name: npqtplugin.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content
in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes 	Enabled
application/sdp 	SDP stream descriptor file 	sdp 	Yes
application/x-sdp 	SDP stream descriptor file 	sdp 	Yes
application/x-rtsp 	RTSP stream descriptor file 	rtsp,rts 	Yes
video/quicktime 	QuickTime Movie 	mov,qt 	Yes
video/x-msvideo 	Video For Windows (AVI) file 	avi,vfw 	Yes
video/msvideo 	Video For Windows (AVI) file 	avi,vfw 	Yes


QuickTime Plug-in 6.5.1

    File name: npqtplugin2.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content
in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes 	Enabled
video/avi 	Video For Windows (AVI) file 	avi,vfw 	Yes
video/flc 	AutoDesk Animator (FLC) file 	flc,fli 	Yes
audio/x-wav 	WAVE audio file 	wav,bwf 	Yes
audio/wav 	WAVE audio file 	wav,bwf 	Yes
audio/aiff 	AIFF audio file 	aiff,aif,aifc,cdda 	Yes
audio/x-aiff 	AIFF audio file 	aiff,aif,aifc,cdda 	Yes


QuickTime Plug-in 6.5.1

    File name: npqtplugin3.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content
in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes 	Enabled
audio/basic 	uLaw/AU audio file 	au,snd,ulw 	Yes
audio/vnd.qcelp 	QUALCOMM PureVoice audio file 	qcp 	Yes
audio/AMR 	AMR audio file 	AMR 	Yes
audio/x-gsm 	GSM audio file 	gsm 	Yes
video/x-mpeg 	MPEG media file 	mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa 	Yes


QuickTime Plug-in 6.5.1

    File name: npqtplugin4.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content
in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes 	Enabled
video/mpeg 	MPEG media file 	mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa 	Yes
audio/mpeg 	MPEG audio file 	mpeg,mpg,m1s,m1a,mp2,mpm,mpa 	Yes
audio/x-mpeg 	MPEG audio file 	mpeg,mpg,m1s,m1a,mp2,mpm,mpa 	Yes
video/3gpp 	3GPP media file 	3gp,3gpp 	Yes


QuickTime Plug-in 6.5.1

    File name: npqtplugin5.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content
in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes 	Enabled
audio/3gpp 	3GPP media file 	3gp,3gpp 	Yes
video/mp4 	MPEG-4 media file 	mp4,mpg4 	Yes
audio/mp4 	MPEG-4 media file 	mp4,mpg4 	Yes
audio/x-m4a 	AAC audio 	m4a 	Yes
audio/x-m4p 	AAC audio (protected) 	m4p 	Yes
audio/x-m4b 	AAC audio book 	m4b 	Yes
video/sd-video 	SD video file 	sdv 	Yes
video/3gpp2 	3GPP2 media file 	3g2,3gp2 	Yes


QuickTime Plug-in 6.5.1

    File name: npqtplugin6.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content
in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes 	Enabled
audio/3gpp2 	3GPP2 media file 	3g2,3gp2 	Yes
application/x-mpeg 	AMC media file 	amc 	Yes
video/x-m4v 	Video (protected) 	m4v 	Yes
image/x-macpaint 	MacPaint image file 	pntg,pnt,mac 	Yes
image/pict 	PICT image file 	pict,pic,pct 	Yes
image/x-pict 	PICT image file 	pict,pic,pct 	Yes
image/png 	PNG image file 	png 	Yes
image/x-png 	PNG image file 	png 	Yes


QuickTime Plug-in 6.5.1

    File name: npqtplugin7.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content
in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes 	Enabled
image/x-quicktime 	QuickTime Image File 	qtif,qti 	Yes
image/x-sgi 	SGI image file 	sgi,rgb 	Yes
image/x-targa 	TGA image file 	targa,tga 	Yes
image/tiff 	TIFF image file 	tif,tiff 	Yes
image/x-tiff 	TIFF image file 	tif,tiff 	Yes


[ snip ]

QuickTime Plug-in 4.1.2

    File name: npqtplugin.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content
in web pages. For more information, visit the QuickTime web site.

MIME Type 	Description 	Suffixes 	Enabled
video/quicktime 	QuickTime Movie 	mov,qt 	Yes
audio/wav 	WAV Audio 	wav 	Yes
audio/x-wav 	WAV Audio 	wav 	Yes
audio/aiff 	AIFF Audio 	aiff,aif,aifc 	Yes
audio/x-aiff 	AIFF Audio 	aiff,aif,aifc 	Yes
audio/basic 	AU Audio 	au,snd,ulw 	Yes
video/flc 	FLC Animation 	flc,fli 	Yes
audio/midi 	MIDI 	midi,mid,smf,kar 	Yes


QuickTime Plug-in 4.1.2

    File name: npqtplugin2.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content
in web pages. For more information, visit the QuickTime web site.

MIME Type 	Description 	Suffixes 	Enabled
audio/x-midi 	MIDI 	midi,mid,smf,kar 	Yes
audio/mid 	MIDI 	midi,mid,smf,kar 	Yes
audio/vnd.qcelp 	QCP Audio 	qcp 	Yes
application/x-rtsp 	Real Time Streaming Protocol 	rtsp,rts 	Yes
application/sdp 	Session Description Protocol 	sdp 	Yes
image/x-sgi 	SGI Image 	sgi,rgb 	Yes
image/x-photoshop 	Photoshop Image 	psd 	Yes
image/x-macpaint 	MacPaint Image 	pntg,pnt,mac 	Yes


QuickTime Plug-in 4.1.2

    File name: npqtplugin3.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content
in web pages. For more information, visit the QuickTime web site.

MIME Type 	Description 	Suffixes 	Enabled
image/pict 	PICT Image 	pict,pic,pct 	Yes
image/x-pict 	PICT Image 	pict,pic,pct 	Yes
image/png 	PNG Image 	png 	Yes
image/x-png 	PNG Image 	png 	Yes
image/x-quicktime 	QuickTime Image 	qtif,qti 	Yes
image/x-targa 	Targa Truevision Image 	targa,tga 	Yes
image/tiff 	TIFF Image 	tif,tiff 	Yes
image/x-tiff 	TIFF Image 	tif,tiff 	Yes

========================================


I don't have QT4 listed anywhere on my Start Menu or on my Add/Remove Programs list.

I did a search for npqtplugin2.dll and it came up with 9 matches in various
folders around the computer, with dates going from 6 months ago to 2000.  I
renamed them all, but I didn't see any changes to the about:plugins list.

Am I correct in thinking that these lingering 4.x.x files are probably the cause
 of the all-windows-close behavior somehow?  Maybe FF is calling 4.x instead of
6.x?  And how do I "de-register" the 4.x files from FF?

Comment 15

[Tristor]

(In reply to comment #14)
> I've found an anomoly: in the about:plugins, QuickTime is listed under two
> different versions:
> *snip*
> Am I correct in thinking that these lingering 4.x.x files are probably the cause
>  of the all-windows-close behavior somehow?  Maybe FF is calling 4.x instead of
> 6.x?  And how do I "de-register" the 4.x files from FF?

Sounds like a pretty fair assumption to me, but I really don't know.  AFAIK,
there is no way to associate mimetypes with plugins in Firefox, I know you can
edit your download manager settings and associate them with outside programs to
be automatically opened/etc, but I don't know of any way to fix this as far as
plugins go.

Comment 16

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
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Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 17

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.