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Keep Crashing on opening after installing a plug in!




13 years ago
12 years ago


(Reporter: Troy, Assigned: Blake Ross)



Firefox Tracking Flags

(Not tracked)




13 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/125.5.6 (KHTML, like Gecko) Safari/125.12
Build Identifier: Firefox 1.0.1

I was on cartogra.com, a HP site that allows me to make personalized greeting card.  Once I was ready 
to print the card, it requested me to install a plug in manually.  Then, I downloaded the plug in and 
installed it.  During the installation, my Firefox browser quit unexpectedly.  Eventhough the plug in 
installed succesfully, I am unable to open firefox ever since.  Everytime when I open it, it just quit and 
crash reporter pops up.  This is still happening even after I reinstalled, deleted old program and did a 
fresh installation.  I tried Disk Utility, etc but non is working, please help!

Reproducible: Always

Steps to Reproduce:
1. visit cartogra.com, make a greeting card and try to print it.  
2. It will ask you to install a plug in manually, once installed, it crashed the firefox
3. Reopen the browser, and it would crash while opening
Actual Results:  
I can never open Firefox again, everytime I do, it crashed at the beginning

Expected Results:  
Should have not crashed on start

Comment 1

13 years ago
Could this be an error in the plugin ? Reporter, please attach one of those
crash dump as an attachement (not inline). You can get the file from the Console
appliction (in Utilities). The file contains multiple crash-dumps, so you might
want to take a copy first, then edit the file until there's only 1 left.


13 years ago
Keywords: crash
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Last Resolved: 12 years ago
Resolution: --- → EXPIRED
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