286782 - All accounts disappear

Status: RESOLVED EXPIRED

(Thunderbird :: Account Manager, defect)

Description

[Andrew Smith]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 1.0.3705)
Build Identifier: 

I have been using Thunderbird now for 8 months i have been telling all my 
customers about it, today i started the client and it started from scratch 
i.e. no accounts at all all mail and settings lost. this has resulted in al 
mail since the install being lost.

Reproducible: Always



Expected Results:  
start Thunderbird and see my mail?

Comment 1

[David :Bienvenu]

a new profile probably got set up, because a previous instance of thunderbird
didn't shut down cleanly.  All your data is most likely still present. You can
find more info here:

http://kb.mozillazine.org/Thunderbird_:_Issues_:_Disappearing_mail

Comment 2

[Mario Strörtmann]

I had this problem yesterday my e-mail account was gone after restarting,
leaving no traces [e-mail]

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.