287545 - I downloaded 1.0.2 this morning, no longer displays webmail logon page

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Richard Frear]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050317 Firefox/1.0.2

Previously, using build 1.01, I was able to logon to may cable ISP web mail 
page.

This morning I installed build 1.02.  I was hoping you fixed the quality 
feedback agent wanting to report user initiated exiting of Firefox as a 
crash.  You didn't, but this bug report is not about that.

To test your build, I went to my cable ISP webpage to see if I could log onto 
the webmail function.  I could not.  When I click on the webmail icon, a 
firefox browser instance is started that opens the same page.  I am not 
presented with the weblogin page.  BTW, I had logged in using build 1.01 this 
morning, logged out, then installed build 1.02.  The first time I logged into 
the webmail, Firefox used my previous cached login credentials and brought up 
the webmail page.  Which I thought was odd.  I rebooted the computer, which 
cleared the cache, and I have the problem reported above.  Additionally, while 
writing this, I took the time to login to the webmail page using IE.  It works 
fine.

Reproducible: Always

Steps to Reproduce:
1. go to www.optonline.net
2. Select "webmail" icon
3.

Actual Results:  
loads home page again in a different firefox browser instance.

Expected Results:  
loads webmail login page in a different firefox browser instance.

Comment 1

[Patrick]

Do you have any extensions or themes installed?
what happenes when you try with a new profile (run
   firefox.exe -p
to create a blank test profile.)

wfm, i get send to https://webmail.optonline.net/

Comment 2

[Tristor]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b2) Gecko/20050323
Firefox/1.0+

WFM on latest Trunk.  

Reporter:  Try to reproduce using a clean profile.

Changing severity to Normal.
Changing version to 1.0 Branch.
CCing myself

Comment 3

[Richard Frear]

I tried reproducing as suggested below, using <firefox.exe -p>, using 
a "clean" profile.  The webmail login page was displayed, after first warning 
me that I was about to display an encrypted page.

Extensions:  Autoform 0.5.8
Themes:  Firefox(default) 2.0

I uninstalled the Autoform, still have problem.

BTW, someone downgraded this problem to "normal".  I am not part of the design 
team.  But if a product I was working on had a problem that caused a user to 
use a competitors product, no way would it be a "normal" problem.  You all 
should change your mode of operation, you are supporting a product 
in "production" now.

Regards,

Richard Frear

Comment 4

[Patrick]

(In reply to comment #3)
> I tried reproducing as suggested below, using <firefox.exe -p>, using 
> a "clean" profile.  The webmail login page was displayed, after first warning 
> me that I was about to display an encrypted page.


Looks like the problem resides in your normal profile then, as it works with the
clean profile and with my profile. POSSIBLY, but not definitely, caused  by the
extension.
 
> BTW, someone downgraded this problem to "normal".

in bugzilla terminology we use certain definitions for severity and "criticial"
describes: "crashes, loss of data, severe memory leak" which does not describe
your bug. MAJOR "major loss of function" would be more appropriate -> bumping to
major.

Can you provide reproducible steps that cause the profile corruption?
Maybe you've blocked certain relevant cookies?

Comment 5

[Richard Frear]

After uninstalling the Autoform and re-booting my Windows XP Pro computer, I 
no longer have the problem.

Something in Autoform 0.5.8 was causing a problem I identified.

Regards,

Richard Frear

Comment 6

[Patrick]

problem caused by extension -> not something we can fix in the firefox code. ->
invalid "The problem described is not a Firefox bug."