287727 - Can not disable Junk Mail Controls

Status: RESOLVED WORKSFORME

(Thunderbird :: Preferences, defect)

Description

[Charles Main]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225 Firefox/1.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225 Firefox/1.0.1

Unchecking the "Enable adaptive junk mail detection" checkbox has no effect. The
junk mail controls continue to function.

Reproducible: Always

Steps to Reproduce:
1.Tools - Junk Mail Controls
2.Adaptive filter tab
3.Uncheck - Enable adoptive junk mail detection

Actual Results:  
Unchecking the box has no effect. All incoming mail continues to be marked as Junk.

Expected Results:  
The Junk mail controls should not be marking all incoming mail as junk and
should allow regular mail filters to function.

Most references I have seen by experts on this problem insist that the Junk Mail
Control is applied after normal filters and whitelists are applied but on my
system they *DO NOT* allow normal filters to work first. Everything is marked as
Junk and sent to  the Junk mail folder. All filters are marked enabled. I do NOT
use any global settings. I use one account only. All I want to do at this pount
is turn off the Junk Mail Control so my filters and whitelists will be allowed
to function but it appears that there is no way to turn off the controls.

Comment 1

[Mike Cowperthwaite]

Just to be clear: the mail is marked as junk, but it is not getting moved to the 
junk folder?

I think this is basically a dupe of bug 213758.  Is your mail account IMAP or 
POP?

As a workaround: have you tried selecting all the mail and marking everything as 
Not Junk?  You can also hide the junk column in the thread pane, but that won't 
turn off the "Thunderbird thinks this is junk..." message -- see bug 202812
for a workaround to *that* problem.  (Maybe same as bug 247434.)

Also xref bug 250470.

Comment 2

[Charles Main]

(In reply to comment #1)
> Just to be clear: the mail is marked as junk, but it is not getting moved to the 
> junk folder?
> 
> I think this is basically a dupe of bug 213758.  Is your mail account IMAP or 
> POP?
> 
> As a workaround: have you tried selecting all the mail and marking everything as 
> Not Junk?  You can also hide the junk column in the thread pane, but that won't 
> turn off the "Thunderbird thinks this is junk..." message -- see bug 202812
> for a workaround to *that* problem.  (Maybe same as bug 247434.)
> 
> Also xref bug 250470.

No, your assumption is incorrect. the mail is marked as junk and moved to the
junk folder just as it is supposed to. The problem is that everything gets
classified as junk without first allowing my filters to classify the mail.
Instead of constantly going to the junk folder to rescue my good mail I would
like to be able to turn off the junk mail controls. 

This is a POP account. Not an IMAP account. 

Comment 3

[Charles Main]

I have created a new profile and before allowing the junk mail controls to touch
anything I unchecked the Enable adoptive junk mail detection box. Evidently this
is the only time you can actually disable the junk mail controls. Until the
developers design a disable feature that actually works, this will have to be my
workaround. It's really a pain to have to go through all the work of creating a
new profile and then transfering all the mail folders and address books over to
the new profile but it does work.

Comment 4

[John David Galt]

It sounds like what's needed is a new flag, so that once a message has been
explicitly marked either "Junk" or "Not Junk" by a Message Filter, that judgment
is final and exempts that message from processing by the adaptive filter mechanism.

It would also be nice if the current set of rules "learned" by the adaptive
filter mechanism could be viewed, and preferably edited, directly by the user,
but that is for another bug (and if somebody files one, I'd like to hear about it).

Comment 5

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 6

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.

Comment 7

[John David Galt]

I believe that this is a real problem that still needs to be fixed, but I don't
have the access to reopen it.

Comment 8

[Charles Main]

The inability to disable junk mail controls is definately a real problem. It
appears that the programmers have not considered it a problem and have decided
to mark the bug report as resolved and expired. The only way to turn off the
junk mail control is to create a new profile as in comment #3, and to never turn
on junk mail controls again. Otherwise you would be back to the same problem again. 

I will reopen the bug if it will help others who wish that by unchecking the
Enable adoptive junk mail detection box it would actually turn off the junk mail
control.  

Comment 9

[John David Galt]

(In reply to comment #5)
Not I; I would never want to disable filtering except for specific cases that
can be identified by explicit filters.  But for those, I would like to see it
work as in comment #4.

Comment 10

[Mike Cowperthwaite]

(In reply to comment #8)
> It appears that the programmers have not considered it a problem and have
> decided to mark the bug report as resolved and expired.

Wrong.  If you want this bug to be taken seriously, make a serious effort to 
understand what is going on here.  Nobody decided anything regarding this bug; 
"expired" means exactly what it sounds like it means: the bug has lain 
unconfirmed and dormant for months.

From comment 0:
> The Junk mail controls should not be marking all incoming mail as junk

When I turn off adaptive junk filtering, new mail is not marked as junk.  I just 
tried this: I turned off the filtering.  A piece of spam came in.  I went to the 
menu and selected "Run junk mail controls on folder."  The message was 
identified as junk, altho not moved to the Junk folder (probably because 
adaptive filtering is turned off).  THEREFORE: JMC can be disabled per that 
checkbox, and your reported symptom is irreproducible.


> and should allow regular mail filters to function.

Filters *do* get executed before junk classification -- that's how it works, 
I've seen this in action myself, and in fact there are bugs all about making the 
process work in a different manner.

So: since your symptom cannot be reproduced by people who know what they're 
doing, it's *your* responsibility to figure out a way to make it reproducible 
for everyone.  Please do not reopen this bug until you can, with a trunk (1.6a1) 
build.

Comment 11

[Charles Main]

(In reply to comment #10)
> (In reply to comment #8)
> > It appears that the programmers have not considered it a problem and have
> > decided to mark the bug report as resolved and expired.
> 
> Wrong.  If you want this bug to be taken seriously, make a serious effort to 
> understand what is going on here.  Nobody decided anything regarding this bug; 
> "expired" means exactly what it sounds like it means: the bug has lain 
> unconfirmed and dormant for months.
> 
> From comment 0:
> > The Junk mail controls should not be marking all incoming mail as junk
> 
> When I turn off adaptive junk filtering, new mail is not marked as junk.  I just 
> tried this: I turned off the filtering.  A piece of spam came in.  I went to the 
> menu and selected "Run junk mail controls on folder."  The message was 
> identified as junk, altho not moved to the Junk folder (probably because 
> adaptive filtering is turned off).  THEREFORE: JMC can be disabled per that 
> checkbox, and your reported symptom is irreproducible.
> 
> 
> > and should allow regular mail filters to function.
> 
> Filters *do* get executed before junk classification -- that's how it works, 
> I've seen this in action myself, and in fact there are bugs all about making the 
> process work in a different manner.
> 
> So: since your symptom cannot be reproduced by people who know what they're 
> doing, it's *your* responsibility to figure out a way to make it reproducible 
> for everyone.  Please do not reopen this bug until you can, with a trunk (1.6a1) 
> build.


Well excuuuse me for "not knowing what is going on here" and for "not knowing
what I'm doing". It must have been my imagination that the junk mail control
would not stop processing junk mail after I unchecked the option to turn it off.
Sorry to bother you.

Ps: The tone of your reply could use some unchecking as well.