288081 - When I open TB(either version - I have uninstalled and reinstalled both), the panes come up and I get and error box that says " Thunderbird.exe has created a program error and will be shut down by Windows - an error log is being generated." - then th...

Status: RESOLVED EXPIRED

(Thunderbird :: General, defect)

Description

[JB]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/Thunderbird 1.0 AND 1.0.1/Windows 2000

Beeb using FF and TB on my Win98 PC and on my girlfriends' Win2000 PC for almost
a year with great results - UNTIL - I set up another emil account on her rig -
the next time we turned the rig on, we got the problem described in the Summary
above.
Seems that uninstalling, reinstalling old and new TBs have NO effect - is this a
bug or am I doing something wrong??

Reproducible: Always

Steps to Reproduce:
1.Click on TB icon
2.
3.

Actual Results:  
Error box comes up in middle of email panes

Expected Results:  
The panes should have stayed on, and the email should have appeared

Tried searching all your sites for possibilities of like "bugs" - no luck
Let me know what this REALLY is - we're having to get her email thru the Webmail
feature at her ISP and its a bit of a hassle.
Thanks for your time ---- JB

Comment 1

[Albert Feller]

it could be your profile that got corrupted. try to backup your profile, remove
it from its original location, create a new profile and copy only the mails and
settings back.
http://kb.mozillazine.org/Thunderbird_:_FAQs#Profiles:_File_Locations.2C_Migration.2C_and_Backup.2FRestore
should help you

Comment 2

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 3

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.

Comment 4

[JB]

The original summary for this bug was longer than 255 characters, and so it was truncated when Bugzilla was upgraded. The original summary was:

When I  open TB(either version - I have uninstalled and reinstalled both), the panes come up and I  get and error box that says " Thunderbird.exe has created a program error and will be shut down by Windows - an error log is being generated." - then the panes "wipe" down and the error box stays - I can't find the "error log"