288162 - "Get Mail" icon on bar does not function. "Get all new Messages" in drop-down does

Status: RESOLVED WORKSFORME

(Thunderbird :: Mail Window Front End, defect)

Description

[Jim]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050317 Firefox/1.0.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050317 Firefox/1.0.2

The "Get Mail" icon worked with version (1.0) of TBird. I uninstalled it, and
then installed version 1.0.2. Now with 1.0.2 the "Get Mail" icon produces no
response. BUT... When I pull the menu down and click on "Get All New Messages"
it gets the mail properly. 

Reproducible: Always

Steps to Reproduce:
1. Open TBird
2. Go online
3. Click "Get Message" Icon. No result
4. Can Pull the menu down, click on "Get All New Messages". Gets mail OK 

Actual Results:  
Can get email, but it's a minor, consistent bug in the program

Expected Results:  
Downloaded email upon click to icon on bar

Comment 1

[Albert Feller]

go to Tools-->Account Settings-->(insert account name that doesn't get
checked)-->Server Settings-->Advanced-->tick "Include this server when getting
new mail"

please tell us if this solves your problems

Comment 2

[Jim]

This did not solve the problem.
I then uninstalled Thunderbird. Next I Downloaded the most recent version, shut
off my computer. Re-started it, and installed Thunderbird 1.0.21.exe. 
Results: No change in use of "Get Mail" icon.  



(In reply to comment #1)
> go to Tools-->Account Settings-->(insert account name that doesn't get
> checked)-->Server Settings-->Advanced-->tick "Include this server when getting
> new mail"
> 
> please tell us if this solves your problems

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6)
Gecko/20050317 Firefox/1.0.2
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6)
Gecko/20050317 Firefox/1.0.2
> 
> The "Get Mail" icon worked with version (1.0) of TBird. I uninstalled it, and
> then installed version 1.0.2. Now with 1.0.2 the "Get Mail" icon produces no
> response. BUT... When I pull the menu down and click on "Get All New Messages"
> it gets the mail properly. 
> 
> Reproducible: Always
> 
> Steps to Reproduce:
> 1. Open TBird
> 2. Go online
> 3. Click "Get Message" Icon. No result
> 4. Can Pull the menu down, click on "Get All New Messages". Gets mail OK 
> 
> Actual Results:  
> Can get email, but it's a minor, consistent bug in the program
> 
> Expected Results:  
> Downloaded email upon click to icon on bar

(In reply to comment #1)
> go to Tools-->Account Settings-->(insert account name that doesn't get
> checked)-->Server Settings-->Advanced-->tick "Include this server when getting
> new mail"
> 
> please tell us if this solves your problems

Comment 3

[Albert Feller]

(In reply to comment #2)
> This did not solve the problem.

that's a pity

> I then uninstalled Thunderbird. Next I Downloaded the most recent version, shut
> off my computer. Re-started it, and installed Thunderbird 1.0.21.exe. 
> Results: No change in use of "Get Mail" icon.  

it would be great if you could create a new profile (kb.mozillazine.org has
infos about that) and check if it finally solves the problem

Comment 4

[Mike Cowperthwaite]

Note that simply clicking on the toolbar button performs a Get New Messages 
*only* for the account (or newsgroup) selected in the Folder Pane.

This works perfectly well for me with TB 1.0.2, Win2K.

Comment 5

[Mike Cowperthwaite]

No response from reporter; => WFM
xref bug 259212

Comment 6

[Jim]

Problems solved.  Deleted the file that kept a record of the number of emails
received. (It was showing all the email letters, even after they had been
deleted.) Once this was deleted, the "Get Mail" icon began working. - Jim