288578 - Thunderbird does not properly retrieve mail due t onot playing nice with Norton Anti Virus

Status: RESOLVED EXPIRED

(Thunderbird :: General, defect)

Description

[Howard Kaikow]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.6) Gecko/20050317 Firefox/1.0.2
Build Identifier: Thunderbird 1.0.2

In February, I posted the thread "Cannot download messages with attachments, at
least not all" (see  http://forums.mozillazine.org/viewtopic.php?p=1355242#1355242).

Less than an hour ago, I discovered the cause of the problem.

Thunderbird is not playing nice with NAV 2004 and NAV 2003 when incoming
emailscanning is enabled.

Reproducible: Always

Steps to Reproduce:
1.Enable Incoming email scanning in NAV 2004 0r 2003 (don't know whether problem
exists with NAV 2005).
2. Send yourself a message with an attached .zip file. It has to be  of some
size to force the problem. You could try using my file at
http://www.standards.com/Sorting/SortPerformance.zip.


Actual Results:  
Thunderbird announces that there are N messages to receive.

If the message containg the .zip is say message 5, THunderbird will do thr
following:

1. Messages 1-4 will be downloaded, but will not be deleted from the mail server.
2. Messages 6-N will no be downloaded until message 5 is removed from the mail
server.
3. The pop up window announcing how many messages have been received does not
appear.

Expected Results:  
All N messuges should have been downloaded and deleted from the mail server.
The pop up window announcing the number of received messages should appear.

I'm using NAV 2004 with all program updates and virus definitions as of 31 March
2005.

If I disable NAV's incoming email scanning, there is no problem receiving the
messages wit hsuch attachements.

Note that the problem does not occur with smallish .zips even when NAV's email
scanning is enabled, so message size is also a factor. Likely a timing issue
while NAV vets the message.

Note that I also pasted 356KB of text into a message body. No problem receiving
that message, likely because NAV did not have to mess around with unpacking an
attachment.

It would appear that Thunderbird and NAV are not playing nice whilst NAV is
examining the message containing the .zip attachment.

I would guess that somebody at Mozilla has contacts at Symantec, or vice versa.

Note that other mail programs, e.g., Eudora 6.0.3.0 and Outlook Express 6, do
play nice with NAV 2004.
So the problem could be caused either by Thunderbird or NAV.

Comment 1

[Hiro]

*** This bug has been marked as a duplicate of 288579 ***

Comment 2

[David :Bienvenu]

*** Bug 288579 has been marked as a duplicate of this bug. ***

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.