289161 - Crash on normal exit

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Marc DVer]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b2) Gecko/20050404 Firefox/1.0+
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b2) Gecko/20050404 Firefox/1.0+

Whenever I shut down firefox in the normal fashion, i.e., clicking on the X, I
get a crash message and the quality feedback program launches.  This keeps
happening no matter which modern release or nightly build I use.  The latest
incident is TB4861965M.

Reproducible: Always

Steps to Reproduce:
1.  Start firefox.
2.  Close firefox


Actual Results:  
Crash as described above.

Expected Results:  
No crash.

Comment 1

[Matthias Versen [:Matti]]

Do you crash if you load FF in the sfemode ?

Comment 2

[Matthias Versen [:Matti]]

"safemode" (close FF ! and open the safemode entry in the windows startmenu)

Comment 3

[Marc DVer]

I just tried safe mode, and it doesn't crash.  I'm thinking that I should try
dumping my extensions and seeing if one of those is the problem.

Comment 4

[Marc DVer]

I spoke too soon.  After I launched and closed firefox the second time while in
safe mode I got the same crash report.  The incident ID for the crash in safe
mode is TB4863569H.

Comment 5

[Matthias Versen [:Matti]]

boths stacks from the 2 TB IDs are useless...

Comment 6

[Marc DVer]

I'm not sure what else I'm supposed to do.  I don't know how to configure the
feedback program to give you more info.  Would the Windows crash info be of
help?  Its a pain to get the info, but its doable.  If not, what else can I do?

Comment 7

[Matthias Versen [:Matti]]

one thing: 
try a new profile ("Firefox.exe -profilemanager") without extensions and be sure
that you installed in a clean and empty directory.

Comment 8

[Marc DVer]

As far as I can tell, the new profile works.  I'll assume the problem was from a
bad extention.  Attempting to mark this invalid, though I don't know if I can do
that.