289174 - After OS autoupdate and v1.0.2 upgrade, menus and location bar don't work plus page is not displayed

Status: RESOLVED INVALID

(Firefox :: Menus, defect)

Description

[Paolo MARINI ♂]

User-Agent:       Opera/8.0 (Windows NT 5.1; U; en)
Build Identifier: v1.0.2

Hello, I guess Microsoft has found a way to counter the Firefox raise. Anyway 
the symptoms are as explained and this happened when I came back from the 
holidays and there were a couple of pending patches which I applied. It is worth 
mentioning that while away I used Firefox 1.0.2 on WinXP (no SP) without any 
problem. It's after I installed the update on my usual computer with SP2 that it 
stopped displaying any page and menus and address were not working anymore. The 
only things I can use are the right click menu or the green upgrade button. 
Nothing else works, not even keyboard commands. Worse, the problem persists even 
if I uninstall completely and reinstall v1.0.2 or v1.0.1 (which are the only one 
I can find now).
Any suggestions ?
Thanks

Reproducible: Always

Steps to Reproduce:
1. leave home for holidays on mid-March
2. come back first week of April and install OS patches and Firefox update
3. cry when you cannot display or open any page

Actual Results:  
Application can be launched but it doesn't do anything useful.

Expected Results:  
Work as usual...

Comment 1

[Matthias Versen [:Matti]]

Do you get an error message from FF that it can't load the pages or is FF
completely dead (you can't open for example the options) ?

Comment 2

[Paolo MARINI ♂]

Hello Matthias,
what happened is that I clicked on the update button which downloaded v1.0.2, 
then closed the app and installed the new version following the instructions.
Later on I was reading some emails and clicked on a link so Firefox started up 
but nothing was displaying on the page nor in the location bar. No error message 
whatsoever, just plain silent blank page. I retried, thinking of a temporary 
problem, but still it won't load any page nor allow me to click on any menu or 
enter something in the location bar, not even with the keyboard shortcuts. As I 
explained this is persistent even if I reinstall previous versions or other 
languages, which makes me think of some weird DLL not removed by the uninstall. 
Only things working are update button and right-click menu..

Thanks

(In reply to comment #1)
> Do you get an error message from FF that it can't load the pages or is FF
> completely dead (you can't open for example the options) ?
> 
> 

Comment 3

[Matthias Versen [:Matti]]

Reporter:
Does it make a difference if you run Firefox in the safemode ?
(close FF if running and select the safemode entry in the windows start menu->
firefox)

Comment 4

[Paolo MARINI ♂]

Well, after your message I uninstalled and reinstalled v1.0.2 en-GB and, without
rebooting the computer, FF worked fine as started from the final install dialog
window.
I didn't even had to use the Safe Mode as you suggested but what I described
earlier really happened though I don't understand how it went away...
At the moment FF is doing a weird thing like searching in the current page
everything that I type, even if the cursor is in a textbox, and I cannot use the
arrow keys at all. This has happened a couple of times in the past and usually a
close/restart fixes it.
(I wrote this message in Notepad in case you were wondering :-) but after I
pasted it, the arrow keys work again apparently)

Thanks

(In reply to comment #3)
> Reporter:
> Does it make a difference if you run Firefox in the safemode ?
> (close FF if running and select the safemode entry in the windows start menu->
> firefox)

Comment 5

[Paolo MARINI ♂]

Sorry to bother you again but it has happened once more, just like that.
I have created a little AVI to show what happens, which maybe can help.
I couldn't upload it here as it is 1.2MB (1 minute) but find it at
www.infotab.org/video/
It shows how the menus don't work and the green update button is in the wrong 
place.

Thanks

(In reply to comment #3)
> Reporter:
> Does it make a difference if you run Firefox in the safemode ?
> (close FF if running and select the safemode entry in the windows start menu->
> firefox)

Comment 6

[Matthias Versen [:Matti]]

ok, can you run "firefox.exe -profilemanager" and create an additional test
profile ?

Comment 7

[Matthias Versen [:Matti]]

no response from the reporter