289713 - When choosing Options... from Tools menu, Firefox freezes.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Itay Perl]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8b2) Gecko/20050409 Firefox/1.0+
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8b2) Gecko/20050409 Firefox/1.0+

When choosing Options... from the Tools menu, firefox freezes.
I'm using the debug version (--enable-debug), haven't tried the --disable-debug
version yet.


Reproducible: Always

Steps to Reproduce:
1.Choose Options.. from Tools menu
2.
3.

Actual Results:  
Firefox Freezes

Expected Results:  
Show Options dialog

Comment 1

[Ben Fowler]

You may be asked to provide a talkback ID

Comment 2

[Itay Perl]

How do I get it?

Comment 3

[Peter van der Woude [:Peter6]]

Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8b2) Gecko/20050410
Firefox/1.0+ 00:15PDT

WFM

Comment 4

[Ben Fowler]

(In reply to comment #2)
> How do I get it?

Talkback is the application that can send the error-report back to Mozilla. If
there was one, it helps if you can mention the report-id. You can see it by
running the talkback.exe in your program folder.

Note that not every installation has talkback.exe installed - it an install
option, and it's disabled by default for most people (a ranodm sample of
installations have it enabled by default).

Comment 5

[Peter van der Woude [:Peter6]]

No response reporter
feel free to reopen if you can provide talkback data
->WFM

Comment 6

[Itay Perl]

I could find no talkback.exe in my program folder. Is there any .mozconfig
option to enable it? 

Comment 7

[Ben Fowler]

(In reply to comment #6)
> I could find no talkback.exe in my program folder. 

T know little more about talkback.exe than is available here 
http://kb.mozillazine.org/Talkback

Comment 8

[Itay Perl]

Well, I tried to install my compiled version with Quality Feedback Agent, and at
the end of the installation got an error message "Error occured during
installation - Quality Feeback Agent: -214 DOES_NOT_EXIST".
With the installed Firefox, Tools->Options... made firefox.exe crash with an
exception: "Exception unknown software exception (0xc00000fd) occured in the
application at location 0x0020a898".
No QFA was launched.

Comment 9

[timeless]

reporter: you can't build with talkback.

[e-mail]: please don't ask people who build themselves to provide
talkback ids. further, please don't ask for talkback ids for hangs.

reporter: what compiler are you using? assuming msvc, please attach to your
gecko, debug>break all, and get stack traces for the interesting threads.

before you do that, consider adding --disable-optimize to your list of build flags.