289840 - thunderbird inbox takes about 4 minutes to load

Status: RESOLVED EXPIRED

(Thunderbird :: Mail Window Front End, defect)

Description

[djbrewer]

User-Agent:       Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Thunderbird's inbox takes abut 4 minutes to load.
This started happening last week.
I reduced the amount of messages in the inbox to about 30.
It still takes 4 minutes or so to load.

I have Windows ME operating system. I downloaded and installed the newest
version of Thunderbird.

I went through your labyrinthine process of trying to find the problem in your
troubleshooters guide. It was not listed.

I have a pentium 4 with 512 mb ram.

I just want the inbox to open normally.

Thank you.

Reproducible: Always

Steps to Reproduce:
1.I try to check my email
2. The inbox takes 4 minutes or so to load.
3.

Actual Results:  
The inbox loaded after about 4 minutes

Expected Results:  
The inbox should load in a second or so.

Comment 1

[Gregory Hallam]

This is almost certainly a bug which concerns the swelling size of the Inbox
file of the Local Folders < Mail < Profile folder in the User > Apllication Data
path.  Mine swelled to 360 Mb (although I only ever keep a few emails current in
Inbox).  There comes a point I think when Inbox breaks under the strain.  Best
to delete the Inbox.msf file (it will rebuild) and rename Inbox to InboxOLD or
something ... a new Inbox will also rebuild.  Once you have copied over the old
mail (having waited like I had to do 3 minutes for the old folder to open!) to
the new Inbox everything should be slick, fast and OK again.  Thanks to Tamar in
the Support Forum who suggested this.

However, this is a clumsy work round.  When are the archiving / maintenance
aspects of Local Folders going to be dealt with?  There have been 10 pages of
frustration on a thread in the forum over the last 12 days and not a Mozilla
person in sight!

Comment 2

[squirle.p]

The bloated Inbox seems to be a common problem. I found mine at 71Mb although I
had only 8Mb worth of e-mail. Can't find an exact bug reported on bloated
inboxes (caught this one from the comment).

I opened Inbox in notepad and found loads of old emails that were deleted of the
IMAP server a year ago. Unselecting Download for Offline Viewing then deleting
Inbox and Inbox.msf, restarting TB resulted in no new Inbox being created.
However, enabling Offline viewing did recreate one, e-mails were downloaded and
now the size of the Inbox file correlated with the actual size on the server.
After receiving/deleting a few email after that, then compacting Inbox, these
deleted emails were still in the Inbox file so it seems the delete/compact
folder doesn't work on the Offline files.

WinXP Pro SP2, Thunderbird 1.0.2 (20050317)

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.