289866 - T_Bird crashes or freezes when sending mails with attached PostScript-files

Status: RESOLVED EXPIRED

(Thunderbird :: Message Compose Window, defect)

Description

[Stefan Lamm]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.5) Gecko/20041122 Firefox/1.0
Build Identifier: Thunderbird German version 1.0 (20041206)

When I try to send emails with attached PostScript-files (EPS), Thunderbird
crashes (programm window closes automatically) or it seems to get freezed (the
progress bar runs and runs and runs and...).

Receiving emails with attached EPS-files works fine.

I am using Thunderbird on different systems with different operating systems.
This EPS-file-problem does only occur under MS Windows 2000 (ServicePack 4).

Reproducible: Sometimes

Steps to Reproduce:
1. Write a new message
2. Attach an EPS file to it
3. Try to send the message

Actual Results:  
Thunderbird does not send the mail (the progress bar runs and runs and runs...)
or it crashes completly (programm closes automatically without sending the mail).

Expected Results:  
It should have send the mail with attached EPS-files without crashing or
hanging... ;)

Comment 1

[Adam Hauner]

Stefan Lamm: Could you provide Talkback incident ID for your crash?

Comment 2

[Stefan Lamm]

(In reply to comment #1)
> Stefan Lamm: Could you provide Talkback incident ID for your crash?

What exactly do you mean with "Talkback incident ID"?

Comment 3

[Jo Hermans]

(In reply to comment #2)
> What exactly do you mean with "Talkback incident ID"?

Talkback is the application that can send the error-report back to Mozilla. If
there was one, it helps if you can mention the report-id. You can see it by
running the talkback.exe in your program folder.

Note that not every installation has talkback.exe installed - it an install
option, and it's disabled by default for most people (a ranodm sample of
installations have it enabled by default).

Comment 4

[WADA:World Anti-bad-Duping Agency]

Reorter, can you check nexts?
(1) Windows Registry for ".eps" and ".ai"
    - HKEY_CLASSES_ROOT\.ai
    - HKEY_CLASSES_ROOT\.eps
    Is "Content Type" set as "application/postscript"?
(2) Mail header data of the attachment in "Drafts" folder
    (2-1) Delete all mails in "Drafts" folder
    (2-2) Compact folder on "Drafts" folder
    (2-3) Create a mail and attach the "EPS" file to a mail, then save
    (2-4) Copy "...\Drafts" file under mail directry to other work directry
    (2-5) Delete the draft mail(To avoid unwanted problem such as crash.)
    (2-6) Compact folder on "Drafts" folder
    (2-7) Check Mail headers of the copied file.
          (Content-Type,Content-Transfer-Encoding etc.)

Probably, header data is like following, and data in EPS is writte as is, except
single CR or LF(If exists, changed to CR+LF if MS Windows), then binary data in
EPS file is written without conversion.
> Content-Type: application/postscript;
>  name="eps.eps"
> Content-Transfer-Encoding: 7bit
> Content-Disposition: inline;
>  filename="eps.eps"

I heard that Adobe Illustrator has started to generate binary data in EPS or AI
file lately.
(Latest PostScript permits binary data. First PostScript Level 1 was not, I guess.)
Reporter, what version of Adobe Illustrator do you use?

Comment 5

[WADA:World Anti-bad-Duping Agency]

Correction of previous comment.

Mozilla/Thundebird encoded binary data to Base64 correctly if special data such
as 0x00 or 0xFF is included in file and single LF and single CR was kept.
But in my previous test, when I attached "eps.eps" file(content is 0x82A0,
Japanese Hiragana in Shift_JIS, and CRLF and CR and LF), Mozilla generated
"Content-Transfer-Encoding: 7bit" header and data in draft mail was as is(ie.
8bit code is written even though Mozilla says 7bit) execpt single CR and LF(both
are converted to CR+LF on MS Win).
(This is itentional test for "send error"/"sent data corruption" problem when
".EPS" or ".AI" file attacment, which was reported to BBS in Japan.)

This may cause some problems if special EPS file is attached. 

New Question.
Was your EPS file attachemnt encoded to Base64(Binary)? Or 7bit(Text)?
If 7bit(Text), are ther any 8bit charcters or special data in EPS file?
(I can't imagine problem when Base64 encoded.)

Comment 6

[WADA:World Anti-bad-Duping Agency]

Changing question of comment #4 and comment #5.
(Q1) Is your EPS file ASCII format? Or binary format?
If binary format, see Bug 291899.
This possibly has relation to this bug's problem.
If ASCII format, ignore my questions, please.

Comment 7

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
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Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 8

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.