290223 - After I downloaded your latest update today, 4-13-05, and restarting as instructed, Firefox will not open, saying "A previous version must be closed before opening."

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Emil]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: (I have the latest version of Firefox)

Firefox will not open after I downloaded and installed your latest updates (6 
of them) today, 4-13-05.  A window pops up which says "The program must close 
to allow a previous installation to complete.  Please restart."  No amount of 
restarting or shut-down will solve this problem.  WHAT DO I DO TO GET FIREFOX 
BACK??

Reproducible: Always

Steps to Reproduce:
1.Double-click on the Firefox icon on the desktop (or the .exe file in Program 
Files.
2.This is all I have to do.  It will not start.  See details above.
3.

Actual Results:  
Firefox will not start.  See "details" above

Expected Results:  
Firefox should have opened.  It always did before I downloaded and installed 
your latest updates.

I am using Windows XP Pro.

Comment 1

[Steve England [:stevee]]

Try restarting your PC. Has this solved the problem?

Comment 2

[Matthias Versen [:Matti]]

no response