290302 - not working after starting firefox 1.0.2 (windows 2000 SP5)

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[eschlager]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; de-AT; rv:1.7.6) Gecko/20050319
Build Identifier: firefox 1.0.2

i'm running windows 2000 professional  SP5. erverything was okay till yesterday
when i installes the latest security measures from microsoft (2055-4-13). now
after starting firefox i can't click on any menue because nothing happens, the
window opens but is not accessable. i uninstalled firefox, even cleared the
registry, made a new install, dame problem.

Reproducible: Always

Steps to Reproduce:
1.windowws 2000 Sp5 latest updates
2.start firefox
3.not accesable window ( by clicking on the buttons nothing happens)

Actual Results:  
firfox window active, but not functional

Expected Results:  
open correctly, with all the features

Comment 1

[Carsten Book [:Tomcat]]

WFM with Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8b2)
Gecko/20050413 Firefox/1.0+ Nightly and FF 1.0.2 Mozilla/5.0 (Windows; U;
Windows NT 5.0; en-US; rv:1.7.6) Gecko/20050317 Firefox/1.0.2 with the latests
Patches from the April Patchday. Also on Windows XP SP2

Btw: There is (and will be) no Service Pack 5 for Windows 2000 see
http://www.microsoft.com/windows2000/server/evaluation/news/bulletins/rollup.asp

Have you downloaded the Patches direct from windowsupdate.microsoft.com / via
the autoupdate function or installed from elsewhere ?

Comment 2

[Carsten Book [:Tomcat]]

Comment from reporter i got via Email directly:
Windows 2000-Hotfix (SP5) Q818043

this is the description as stated in the software
section  of the system contol menue.

i downloaded all the security patches and updates
directly from the microsoft download page.

sorry about any misunderstandings.
********

Microsoft Patch 818043 is an L2TP/IPsec NAT-T update for Windows XP and Windows
2000 http://support.microsoft.com/?kbid=818043

Comment 3

[Matthias Versen [:Matti]]

Does it work if you run the firefox safemode ?

Comment 4

[Carsten Book [:Tomcat]]

Mail from the Reporter to my Emailadress:

"this maybe the case, but how does your statement help
with my problem?"

[e-mail]: Do you mean that firefox starts in safemode ? We wants to
find out if this a Firefox or Extension Problem. Firefox Safemode is Firefox
without any Extensions.

Also please reply here in your Bugzilla Case and not via Email :-)

Comment 5

[eschlager]

starts in safemode, without the extensions (downloadtoolbar, foxytunes
(optional)), but there is no response from the program itself if you click any
button, only the menue for the right mouse button is working.

Comment 6

[Nickolay_Ponomarev]

These symptoms are experienced when there's something wrong with chrome registry
(eg. when there's a reference to an overlay in an unexistent file in it). Safe
mode isn't working correctly in all cases yet.

Comment 7

[Matthias Versen [:Matti]]

Reporter:
Pelase create a new profile with "firefox -profilemanager" and it should work.

-> wfm (bugzilla is not for support and this works for everyone else)