290640 - Firefox crashes after update from 1.02 to 1.03 via update manager

Status: RESOLVED WONTFIX

(Toolkit :: Application Update, defect)

Description

[Yavor Behar]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3

I am running Win XP , SP2.
When I tried to update my firefox from 1.02 to 1.03 everything went smoothly. I
did it with default setting, not custom. But when the instalation was complete (
I was forced to close Firefox in order to finish instalation ) the original
shorcut for firefox on my desctop was missing and I had 3 new shourcuts , all of
them alike and pointing to the firefox client. I also noticed there werent
Shorcut to....Firefox , but just Firefox as should be , and missing Copy to (
Copy to Copy of Firefox ). Also firefox wouldnt run anyway I tried to start it -
thru the shorcut, directly clicking on the client - absolutly nothing happend at
all. 
 When I restarted my windows the extra icons were missing and all was working as
it should.

Reproducible: Didn't try

Steps to Reproduce:
1. Get Firefox 1.02
2. Update to 1.03 by clicking on the red mark in the top up corner


Actual Results:  
Firefox crashed.

Expected Results:  
Firefox should work.

Comment 1

[marcwhitney]

I have experience almost identicle behavior.  I even tried uninstalling Firefox
and re-installing from a fresh download.  Same results.  The Firfox box will
load, sometimes, but all Ff specific taskbar and menu items are unresponsive. 
Can only close via Task Manager.

When un-installing, it is reported that Ff is still running despite checking
Task Manager and seeing that it was not.  

Reinstalled 1.02 which works as before.


Oddity:  When upgrading to 1.03 there was an attempt to upgrade an extentyion
called Noia which I have never installed in the first place.  I double checked
and there is no indication that I have such an extension.  No idea if this is
related.

Comment 2

[Chris Calloway]

April 16, Firefox tells my laptop at home it has the 1.03 update. I let it
download. The install hangs, reporting a corrupt download.

April 18, Firefox tells me desktop at work it has the 1.03 update. I let it
download. The install completes, but the new browser won't load any pages. Won't
let me enter anything in the location bar. I've uninstalled and reinstalled.
I've uninstalled and reinstalled *1.02* again. No luck. Dead Firefox. I've had
to fall back to NS.

Let me know when it is really fixed. :) I really like Firefox. It's just
completely unusable to me now.

BTW, that "Quality Feedback Agent" built into Firefox has *never* successfully
transmittted even one report for me. And I'm not behind a firewall.

Also BTW, I tried to manually download 1.03 in Netscape in one of my reinstall
attempts. Netscape reports the download as corrupt and stops downloading. IE
downloads the file.

Comment 3

[John]

(In reply to comment #2)

Running Win XP SP2 with Norton Internet security 2005 
After update from 1.02-1.03 firefox crashes randomly, loads slower than 1.02 and
sometimes wont load at all. Does not show up in task manager, but does show up
as process. Random amounts of memory taken up in process manager. Restart to fix
problem , windows has to force to quit or end now. Cant even use task manager
its not there. Have restarted and duplicated problem several times, have not
tried nightly build or mozzilla suite. Tried reinstalling 1.03 update and it
failed due to unable to close firefox, which i didnt even know had a process out
since it wont show up in task manager. Not fun, I love this browswer but this
update has seemed to hurt us more than help. Hope to resolve soon ? 






> April 16, Firefox tells my laptop at home it has the 1.03 update. I let it
> download. The install hangs, reporting a corrupt download.
> 
> April 18, Firefox tells me desktop at work it has the 1.03 update. I let it
> download. The install completes, but the new browser won't load any pages. Won't
> let me enter anything in the location bar. I've uninstalled and reinstalled.
> I've uninstalled and reinstalled *1.02* again. No luck. Dead Firefox. I've had
> to fall back to NS.
> 
> Let me know when it is really fixed. :) I really like Firefox. It's just
> completely unusable to me now.
> 
> BTW, that "Quality Feedback Agent" built into Firefox has *never* successfully
> transmittted even one report for me. And I'm not behind a firewall.
> 
> Also BTW, I tried to manually download 1.03 in Netscape in one of my reinstall
> attempts. Netscape reports the download as corrupt and stops downloading. IE
> downloads the file.
> 

Comment 4

[Adam Hauner]

Asa, maybe you should want to look on these comments.

Comment 5

[Ryan Capp]

Firefox is unresponsive when launched after applying the 1.0.4 update over
1.0.1. I had the same problem before when updating 1.0.2 to 1.0.3. The only way
I could resolve it was to delete the user data from the Firefox application data
folder and reinstall.

Comment 6

[Ryan Capp]

It seems to be related to something in file: C:\Documents and Settings\<User
Name>\Application
Data\Mozilla\Firefox\Profiles\<Profile>\chrome\overlayinfo\browser\content\overlays.rdf

# BEGIN FILE

<?xml version="1.0"?>
<RDF:RDF xmlns:c="http://www.mozilla.org/rdf/chrome#"
         xmlns:NC="http://home.netscape.com/NC-rdf#"
         xmlns:RDF="http://www.w3.org/1999/02/22-rdf-syntax-ns#">
  <RDF:Seq RDF:about="chrome://browser/content/browser.xul">
    <RDF:li>chrome://tabdownloader/content/tabloaderOverlay.xul</RDF:li>
    <RDF:li>chrome://useragentswitcher/content/menu.xul</RDF:li>
    <RDF:li>chrome://adblock/content/adblock.xul</RDF:li>
    <RDF:li>chrome://tabprefs/content/tabprefs.xul</RDF:li>
    <RDF:li>chrome://forecastfox/content/forecastfox.xul</RDF:li>
    <RDF:li>chrome://forecastfox/content/forecastfox-ff.xul</RDF:li>
    <RDF:li>chrome://useragentswitcher/content/useragentswitcher.xul</RDF:li>
  </RDF:Seq>
  <RDF:Seq RDF:about="chrome://browser/content/pref/pref-advanced.xul">
    <RDF:li>chrome://tabprefs/content/tabprefs.xul</RDF:li>
  </RDF:Seq>
  <RDF:Seq RDF:about="chrome://browser/content/pref/pref.xul">
    <RDF:li>chrome://tabdownloader/content/prefsOverlay.xul</RDF:li>
    <RDF:li>chrome://tabprefs/content/tabprefs.xul</RDF:li>
  </RDF:Seq>
</RDF:RDF>

# END FILE

After moving the file to a temporary directory and relaunching Firefox all seems
to work now. I'll investigate further and see what I can come up with. Any
additional help into the matter would be greatly appreciated. Thanks.

Comment 7

[Nick Thomas [:nthomas] (UTC+12)]

Closing out bugs in the old style updater, which are superseded by the new system
in 1.5.