290647 - wellsfargo.com - Firefox is not supported for credit card services

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Will Budreau]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050317 Firefox/1.0.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050317 Firefox/1.0.2

Visit page sent out by e-mail to check most recent statement.

Reproducible: Always

Steps to Reproduce:

Actual Results:  
I see a page which includes the following text

Upgrade Your Browser

Browser Requirements

We support the following browsers. If your browser does not meet Wells Fargo's
security standards, please follow the download instructions below. Otherwise,
your experience may vary, or you may not be able to sign on to Wells Fargo
Online Credit Card Billing Inc..

If you have the required minimum browser version, it must also have at least
128-bit encryption. This is a very strong, secure form of encryption. This will
allow you to make your payments online securely.

Note: We strongly recommend that your computer be running one of the operating
systems listed below, and be connected to the internet using one of the browser
versions indicated.
Netscape® 6.XX and 7.XX

    * Netscape Navigator/Communicator Upgrade for Windows
    * Netscape Upgrade for Macintosh

Microsoft® Internet Explorer (MSIE) 5.X -

Expected Results:  
I believe this browser supports 128 bit encryption, correct? Why is netscape 6.x
supported but not firefox 1.0.x?

Comment 1

[Steve England [:stevee]]

*** This bug has been marked as a duplicate of 57537 ***

Comment 2

[Matthias Versen [:Matti]]

bug 57537 is marked fixed (for a very long time), reopening

Comment 3

[Matthias Versen [:Matti]]

>I believe this browser supports 128 bit encryption, correct? 
yes, it supports 128 bit encryption and much more

>Why is netscape 6.x supported but not firefox 1.0.x?
You should ask your bank and not us..

Does it work if you login with http://www.wellsfargo.com/ ?

Comment 4

[Will Budreau]

Yes, I am a regular user of the wellsfargo personal banking site - it is only
for this credit card services page that I have this problem.

Comment 5

[Matthias Versen [:Matti]]

You should write this to the support, the problem is in the site itself and not
Firefox.

Comment 6

[Felix Miata]

Conforming summary to TFM item 10 at 
http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new

Comment 7

[Will Budreau]

Using "Contact Us" (I had to go back to the main wellsfargo.com secure site,
which works fine bug 57537)

Sent this message
When I try to visit the Online Credit Card billing 
https://ebpp3.wellsfargo.com/ds/CardServices
I get a page telling me to upgrade my browser.

However, this is the same browser I use to access the rest of the wells fargo
secure site for my non-credit card info.

This makes it a major pain for me to use these services which I otherwise very
much appreciate!

I'm using FireFox 1.0.2 which supports full encryption and is built on the code
base as netscape 7

Comment 8

[Will Budreau]

Response:
 	
Message Details
Wells Fargo Customer Service Response
From:
	Wells Fargo Online Customer Service
Subject:
	Re : (#7482-003315-5603\33155603)
Date:
	April 19, 2005


Dear Will Budreau:
Thank you for taking the time to share your thoughts with us. I am forwarding
your comments to our Project Management Team who are always interested in ideas
for improving our service. We find that the best ideas often come from our
customers.

Your views are always welcome. Thank you for banking with Wells Fargo.
At this time, FireFox is not supported on the credit card billing site.
If you would like to learn which browsers are approved for Wells Fargo Online,
please go to http://www.wellsfargo.com/browsers . Here, you can view our
approved browser list or download a secure browser.

Thank you for banking with Wells Fargo.

Comment 9

[joshg]

I called Wells Fargo myself to complain about this, and I got a really cool
operator named Matt who is a Firefox user and he has the same problem. He
assured me he'd pass along his gripe because the powers that be at Wells Fargo
just don't believe him when he says that people using Moz-based browsers is
growing and that there's really no reason not to support it. I use Camino and I
***hate*** switching to IE just to log in to pay my credit card, but if I don't
use their online billing I either have to pay by snail-mail (lame...) or by
phone (and pay a $10 surcharge... superlame...). I should just switch credit
cards, but hey, evangelists unite! Flood the Wells Fargo call centers and let
them know we are ****.

-jag

Comment 10

[Jeremy Baron]

The URL provided in comment 7 (also currently in the URL field for this bug) is now returning 500 ISE.
https://www.wellsfargo.com/credit_cards/ points to https://online.wellsfargo.com/signon?LOB=CONS which yields a login form.  I don't have Wells Fargo creds myself so I can't test much farther.

Can someone with a Wells Fargo credit card account test this?

Comment 11

[Chris Lawson (gone)]

Absent any response to comment 10, it sounds like this is FIXED, especially in light of this page:

http://www.wellsfargo.com/help/wfonline/browser_supported

They're even sniffing properly for Gecko! Yay.