290663 - firefox crashes on video/sound after quicktime uninstall

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Emily Bowman]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.7) Gecko/20050414 Firefoxy/1.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.7) Gecko/20050414 Firefoxy/1.0.3

After using and then uninstalling quicktime to get rid of its suck, suddenly
anytime I browse to a site that has a .wav background sound (not .mp3) or a
quicktime video (.mov, sometimes .mpg or .avi also depending on plugin and mime
type settings).

Reproducible: Always

Steps to Reproduce:
1. Install Quicktime 6.5 with Mozilla plugin.
2. Use it.
3. Uninstall Quicktime completely.
4. Go to any site with a quicktime video or a background sound.
Actual Results:  
Crash. Dialog comes up:

'Quicktime failed to initialize. Error #0.
Please make sure quicktime is installed on your computer.'

Expected Results:  
Nothing or 'cannot play video'.

Talkback ID: TB5146251K

I've seen several other reports of this searching usenet but no way of fixing
it, besides the non-fix of reinstalling quicktime.

Comment 1

[u63580]

WFM Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b2) Gecko/20050415
Firefox/1.0+

I did "Uninstall everything" in the QuickTime uninstall dialog.  The example URL
then gives me the picture but no sound, and the "install missing plugin" bar.

Comment 2

[u63580]

Also tried reinstalling latest version then uninstalling again - same result

Comment 3

[Matthias Versen [:Matti]]

-> invalid

You are crashing in QuickTimeWebHelper.qtx + 0x15342 (0x66f15342) and that is a
part from quicktime. 
There are still pieces from quicktime in the Mozila's plugin directory /
quickticktime installations directory.
This quicktimewebhelper is causing this crash.

Comment 4

[Emily Bowman]

If the quicktime plugin is crashing it, isn't it sensible to detect that it did
and disable (or ask whether to disable/remove it) the next time mozilla opens?
via writing to a special file, I'd assume. For any plugin; I'm not sure whether
a bug exists for that yet.

Comment 5

[Matthias Versen [:Matti]]

Mozilla itself can't detect that the plugin caused this crash (Mozilla is dead
at the same moment). And an already crashed application can't write to a file.

Comment 6

[Matthias Versen [:Matti]]

I forgot:
We have bug 156493 (I don't think that it wil be fixed soon) that a plugin
should run in a different process.
The reulst will be that Mozilla can survive a crashing plugin.