291205 - I-net Crystal Clear Reports Veiwer has severe cosmetic defects that affect usability when run on MAC with Firefox

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Steven Gilman]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7.7)Gecko/20050414 Firefox/1.0.3

Running reports with I-net Crystal Clear's report viewer in latest Firefox with
MAC OS X --->

The Crystal Clear viewer inside the Firefox browser shows buttons, margins, and
spaces that would normally show in standard java gray, show in black.  This
makes some of these buttons impossible to make out and will prevent the user
from being able to use the viewer.  See example here:
http://img.photobucket.com/albums/v731/H0PEisforsuckers/FirefoxBug/CrystalViewerBug_FF_MAC_1.jpg

Compare to example of viewer displaying correctly in the Windows XP enviroment
with Firefox:
http://img.photobucket.com/albums/v731/H0PEisforsuckers/FirefoxBug/CrystalViewerBug_FF_MAC_2.jpg

Reproducible: Always

Steps to Reproduce:
1. Setup site using i-net Crystal Clear's report viewer
2. Run a report
3. Observe cosmetic defect

Actual Results:  
See details.

Expected Results:  
See screenshot of viewer in windows XP enviroment.

This is a severe problem for us, and could prevent our company from being able
to use our products in MAC enviroments (being that Firefox is the best browser
available for MACs, and other browsers had more serious issues).

This is an issue with the Crystal Viewer and i-net's software, we only use their
software to enhance our own.  We are also trying to work with the developers at
i-net to identify where the problem is.

Comment 1

[Daniel Veditz [:dveditz]]

Why is this marked as a security bug?

What version of Java is being used on the Mac vs. Windows? I bet the Mac is
seriously down-rev, but I'm not sure what you can do about that. The Java
Embedding Plugin may help (http://javaplugin.sourceforge.net) but that's
unfinished, and in any case would only help if you were able to ship that plugin
along with Firefox and/or your software. We plan to include that plugin's
functionality into Firefox in a future release so it would be useful to know if
it solves your problem.

This really looks like a Java problem that the browser would not be able to do
anything about.

Comment 2

[Steven Gilman]

Attachment: Screenprint of problem and screenprint of expected results

Comment 3

[Steven Gilman]

Tried installing suggested Java Embedded Plugin, same resutls.  Let me know if
there is any more information that might be helpful.

Additionaly, this problem did not occur when running on different MAC browers or
on Firefox on a PC.  Only occured on a MAC with Firefox.

Comment 4

[Jesse Ruderman]

This doesn't sound like a security bug, and the reporter didn't respond to Dan's
question about why it was marked as a security bug.  Making public.

Comment 5

[Samuel Sidler (old account; do not CC)]

Steve, are you still seeing this problem with Fx 1.5?

Comment 6

[Samuel Sidler (old account; do not CC)]

Resolving this bug as INVALID due to lack of updates. Steven, if you can reproduce this bug using Firefox 2.0.0.3 or later (JEP 0.9.6 or later) with a clean profile, please reopen this bug.

http://kb.mozillazine.org/Profile_Manager