291214 - Tbird hangs when attempting to copy messages to IMAP folder from Local Folders

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[Travis]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3

When attempting to copy messages from Local Folders to an IMAP folder, Tbird
will often act as if it is working (the throbber throbs and the status bar
cycles), however there will be no network activity and the messages are not
copied. This problem occurs when using the right-click Copy to: or Move to:
functionality, as well as drag-and-drop. It seems to occur randomly, apparently
independent of the message (a message on which Tbird fails will later copy or
move correctly). This problem will occur when moving messages individually or in
groups; we have never been able to move groups larger than 10 messages
successfully. No mail has been lost to this problem; I have not seen this
problem occur when moving messages between folders in the same IMAP account and
have been unable to test if it occurs between different IMAP accounts.

Reproducible: Sometimes

Steps to Reproduce:
1. Copy or move messages from an IMAP account to a folder in Local Folders
2. Copy or move messages from Local Folders to any IMAP account folder

Actual Results:  
On 60% or more of attempts to copy or move messages to an IMAP folder, Tbird
will apparently lock itself into a "working" cycle (i.e. the throbber throbs and
the status bar cycles) but nothing will be accomplished and there will be little
to no network traffic. This problem does not always occur with every message,
and may not occur with messages it has previously occurred on. The only way to
break Tbird of this cycle is to close and reopen it.

Expected Results:  
Tbird should have copied or moved the message(s) to the desired folder under the
IMAP account.

No crash reports generated; no themes or extensions installed; nothing out of
the ordinary in the system setup (fairly standard Windows XP SP2 installation,
all updates and patches installed).

Comment 1

[David :Bienvenu]

can you try a trunk thunderbird build? Also, what IMAP server are you using, and
do you have SSL turned on?

Comment 2

[Travis]

Tried the 4/21 trunk build, got the same results. SSL is not on (server does not
support it). Server is Netscape Messaging Server 3.62. I now believe this is an
incompatibility between Thunderbird and this server; I was able to successfully
and flawlessly copy more than 500 messages from Local Folders to a remote IMAP
server running different software. Copying the same batch to the Netscape server
would fail before the 20th message was copied, even after multiple attempts.

Comment 3

[till]

Maybe to provide additional feedback:

IMAP Server: Courier-Imap
SMTP Server: Postfix

(The server where I never get errors is a Communigate Pro.)

Comment 4

[till]

For me, this error occurs most often when I reply or forward messages. When I
compose a new message and send it, it often works.

Comment 5

[Daniel Kasak]

If I might promote my own bug, I believe this is another expression of:
https://bugzilla.mozilla.org/show_bug.cgi?id=290424

Comment 6

[Galen Swint]

I observe this behavior as well on both Linux and Windows T-Bird build (using
Windows XP, T-birtd, version 1.0.2 (20050317)). I run into the problem most
frequently when deleting. Often it seems the best workaround is to kill and
restart Thunderbird. Sometimes it will eventually fix itself. This is a very
irksome bug to run into when I clean up my folders and re-organize about 3x/year
since it doubles or triples the time to do that.

Unfortunately, I do not know what server exactly (can't find a command or option
to divulge that to me), but it is on a Sun capability returning IMAP4rav1
2003.338 and all mail access is via SSL.

It does look like 290424 is a dup of this, but this bug has more votes and more
activity - so maybe 290424 should be marked dup of this one?

Comment 7

[Lyle]

Ditto! I'm using MailEnable Enterprise and Professional for an imap/smtp server.
1 out of 5 times it will succeed when copying a small number of emails. It also
may sometimes leave an email on the server when it fails with no headers/body.
Outlook  Express has no trouble copying the same emails from local machine -> imap.

Comment 8

[Daniel Kasak]

I'm pretty sure this bug is fixed now, and has been for quite a while. Have people tested on a post-1.5 version of Thunderbird?

Comment 9

[till]

I haven't seen this bug in a long, long time. I'm always using the latest version of Thunderbird which is distributed through its update-function.

Last time I saw this, my DSL was down. So this "could" be pronounced fixed.

Comment 10

[Wayne Mery (:wsmwk)]

WFM per last two comments