291354 - messes up computer

Status: RESOLVED DUPLICATE of bug 291345

(Firefox :: General, defect)

Description

[David]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225 Firefox/1.0.1
Build Identifier: Firefox/1.0.3

Firefox version 1.03 did not work on my computer

Symptoms
I run window xp
I have an SMC 7004VBR router
Version 1.03 booted the circles rotated nothing happened! The program froze. I
could change web pages but nothing else

Related symptoms

Both Symantek Personal Firewall and Norton internet Security showed a flatline

I called my ISP provider he had me disconnect the router for 30 seconds as far
as they were concerned based on lights on their cable box the internet was working.

I tried your version 1.03 again it did not work
I uninstalled version 1.03 and restored version 1.01 now it works again

Other related symptoms 

As soon as I installed your 1.03 xp would not shut down properly
And the smart view intelligent switch box IC-7124A went berserk even though only
one computer was turned on.

every time I tried to uninstall version 10.3 the uninstall program claimed it
was on and sent me into an infinite loop try again sequences
I rebooted by a forced shutdownblock all traffic with norton and version 1.01
uninstalled.


Reproducible: Always

Steps to Reproduce:
1.rebooted serveral times by power button
2.gave up uninstalled restored ver 1.0.1
3.

Actual Results:  
same as above in details

Expected Results:  
allowed me to open web pages and not interfered with computer and component actions

no crash

Comment 1

[Matthias Versen [:Matti]]

Reporter:
Did you updated your firewall entry for firefox1.0.3 ?
It looks like your firerwall did this because the Firefox.exe changed.

But this looks like a suppoort question because this works for everybody else.
Please ask in the mozillazine.org forums if you have user questions about firefox.

Comment 2

[Matthias Versen [:Matti]]

someone else got the same problem and it seems like the norton firewall does
cause this ...

*** This bug has been marked as a duplicate of 291345 ***