291760 - Missing messages from InBox after using Search Bar/Filter

Status: RESOLVED EXPIRED

(Thunderbird :: Mail Window Front End, defect)

Description

[Mike Boon]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050317 Firefox/1.0.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050317 Firefox/1.0.2

I had 800+ emails in the InBox and was doing a filter search bar to search for
sender. After a few searches, Windows XP gave an error and needs to close
application. After application restarted, InBox is only left with 7 latest
messages. All other messages are missing. I am running version 1.0.2 (20050317),
with 7 Mail pop3 accounts. This error only happens to 1 of the mail pop3 account
which I was doing a search. There are sub folders in this account and messages
there are ok.

Did not reproduce it as it caused me to lose too many messages.

Reproducible: Didn't try

Steps to Reproduce:
1.Go to InBox containg many messages (800+)
2.Do a search/filter using the search bar, on various filters (Sender, Entire
Message). 
3.XP windows error appears and need to shutdown application.
4.After application restarted, messages in InBox disappears.

Actual Results:  
After application restarted, my message header panel shows/visible 7 messages. I
enlarge the frame size, but the messages went missing. The scroll bar does not
appear.

Comment 1

[Jean-Marc Desperrier]

To investigate crash related problems, we need a talkback report.
Did you send on eat the time of the crash ? There's not much that can be done
without it.

There's significant hope that your mail is still there, and that only the index
was corrupted. You'll need to remove the .msf index file in your profile, and
thunderbird will regenerate the index at th enext startup.

Check the following link to find info about how to do that :
http://www.mozilla.org/support/thunderbird/faq
http://kb.mozillazine.org/Profile_folder
http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Comment 2

[Mike Boon]

Unfortunately, deleting the Inbox.msf file did not work (tried) as the Inbox
filesize is only 200k. Obviously the messages are missing for good.
Where can I find the talk back report?

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.