291860 - Profile and Emails missing after migrating to Thunderbird v. 1.0.2 (20050317) from Netscape Messenger 7.1

Status: RESOLVED EXPIRED

(Thunderbird :: Migration, defect)

Description

[tbig]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3

Downloaded Firefox 1.0.3 (20050414) and T-bird 1.0.2 (20050317) on Friday 4/15.
Installed Firefox on Tuesday 4/19 and T-bird on Wednesday 4/16.  T-bird prompted
which NS 7.1 User Profile to convert.  Emails & addressbooks successfully appeared.
I intended to use T-bird on a trial basis to confirm the switch, so I set
preferences to "leave email on server" while I tried the program.  I would then
occaisionally start Messenger to retrieve emails and would later import messages
to T-Bird.
When I started Messenger, I launched me like the first time running (e.g. no
more user profiles).  I re-created my old profile and all my emails are gone.
I've checked where T-Bird installed it's files.  They're not in
"\Windows\Application Data\Mozilla\Thunderbird\" as suggested by your User
Guides and FAQ.  My T-Bird profile is under "\Windows\Application
Data\Thunderbird\".  (Firefox settings appear at "\Windows\Application
Data\Mozilla\Firefox\Profiles\" however?)
All my old Netscape profiles (and it appears email) are still under
\Windows\Application Data\Mozilla\Profiles\".

Reproducible: Didn't try

Steps to Reproduce:
1. Have Netscape 7.x running on machine with complete email archive,
addressbook, bookmarks, etc.
2. Install Firefox & Thunderbird.
3. Try to use Netscape.
4. Scream at the top of your lungs because Mozilla just wiped out your company's
communications without your permission!!!!!!!!!

Actual Results:  
Increased Blood Pressure.
Hair Loss.
Vocal Chord Damage.
Lost Sleep.
Lost time & Earning$ at work.

Expected Results:  
Leave any existing programs & data alone.
Just because a user is installing your program, doesn't mean you have any right
to touch their data.  Convert it with permission by all means, but don't change
existing software without at least notifying the user beforehand.
Destructive changes without permission/notification are most infuriating.

I can't figure out how to fix this.
If I un-install Firefox/Thunderbird will the profiles return to Netscape?
I've used Thunderbird to send and retrieve email since (life must go on) so the
files have changed.  If by some fortune an uninstall will restore my previous
profiles under Netscape, what will happen to the emails that have arrived since?

I can't seem to find a way to import the emails from T-Bird into the new profile
I've created in NS 7.x.  It only knows 4.x, IE, & Eudora, etc.

H e l p  M e,  P l e a s e ! !

Comment 1

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 2

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.