292076 - launch crash when opening thunderbird after closing a previous session caused by AVG antivirus

Status: RESOLVED INVALID

(Plugins Graveyard :: AVG AV, defect)

Description

[Mitch]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3

launch crash when opening thunderbird after closing a previous session. Happens
around one in 4 times. 

When i go to shut down after this has happened there is always the message
XPCOM:Eventreciever program not responding. It can be fixed by ending
thunderbird.exe process in Task manager. I can reproduce the crash very often,
however i fail to reproduce the crashwhen the task manager is open when launching.

The program normally runs in task mananger with around 20000k but each time it
fails to launch it is running in task manager with stats like 11080k, 11084k,
11096k and is not listed in the applications menu.



Reproducible: Always

Steps to Reproduce:
1.Just close and re open.
2.
3.



Expected Results:  
should have opened.

Comment 1

[Adam Hauner]

Mitch, could you provide Talkback incident id for your crash?

Comment 2

[David :Bienvenu]

are you using an imap or pop3 mail server? If imap, have you tried a 1.1a build,
where we fixed a hang on shutdown with certain imap servers...?

Comment 3

[Mitch]

(In reply to comment #2)
> are you using an imap or pop3 mail server? If imap, have you tried a 1.1a build,
> where we fixed a hang on shutdown with certain imap servers...?

I'm using pop3. I tried to provide a talkback incident but im not sure how to do
it. I open the talkback program and reproduce the crash but it doesnt register
in talkbalk.

Comment 4

[David :Bienvenu]

does talkback pop up when you crash?

Are you using any plugins or extensions? Are you using ldap to do address
autocompletion in the compose window?

I think the initial problem is that thunderbird is not shutting down cleanly.
After that, the next time you try to run Thunderbird, the second instance
detects that there's a previous instance running and tries to connect to the
previous instance, and shuts down itself (the second instance). It sounds like
that part is crashing, perhaps because the first instance is in a strange state.

Can you attach or e-mail me your prefs.js in your user profile directory?

Comment 5

[Mitch]

Attachment: C:\Program Files\Mozilla Thunderbird\defaults\profile\prefs.js

I'm not using any plugins or extensions that im aware of. Address
autocompletion is on in the compose window.

Comment 6

[Mitch]

Attachment: Task Manager Screenshot

After i reproduce the crash, opening up thunderbird again will still load
instances in the processes menu even though the application is still not
running in the applications menu, ive attachted the screenshot to show you. The
11000k one was the first instance. I think you may be right when u said its not
shutting down cleanly (not that i would know!).
Just in case i checked the processes menu before opening to make sure a
previous thunde~1.exe wasent still running. I was still able to reproduce the
error even when no previous exe was running.

Comment 7

[David :Bienvenu]

Your prefs.js is in c:\documents and settings\<user name>\application
data\thunderbird\profiles\<random str>

Comment 8

[David :Bienvenu]

from the task manager, you've definitely got two instances of thunderbird
running, which has to mean the second one is trying to talk to the first one.
When thunderbird fails to shut down, it generally disappears from the
applications list but stays in the process list, in task manager.

Comment 9

[Mitch]

Attachment: C:\Documents and Settings\Mitch\Application Data\Thunderbird\Profiles\h3u0h93x.Mitch\prefs.js

Yep thats exactly whats happenin. And if you try to shut down the computer when
its like that you get the "xpcom:eventreciever program not responding" msg. Ive
got the right prefs this time.

Comment 10

[Mitch]

But the instance before the program fails to open there is no listing in the
task manager ( i dont know if it makes a difference). example.. 
1st session open successful : close program, no listing in task manager 

open 2nd session, failed to open, now in task manager u will have no application
running and 1 instance of exe running in processes. (11000k approx)Scrshot

open 3rd session, failed to open, now in task manager u will have no application
running and 2 instances of exe running in processes.(3500k approx)Scrshot

and so on.

Comment 11

[David :Bienvenu]

that's an incredibly innocuous set of prefs. Is there any correlation between
the way you open thunderbird or the windows you open with thunderbird, and the
failure to open thunderbird the next time? Do you ever launch it by clicking a
mailto link, or doing a file | send?

Comment 12

[Mitch]

I rarely open with mailto or anything like that. Im using xp and i just click
the link in the start menu and that is the only way ive ever encountered the
problem. In a few months i am going to buy a new hdd and format so no doubt that
will fix it. Formatting fixes everything :) But other than the stuff ive already
told you i cant think of anything else that could help. It works more often than
not. I can reproduce it everytime in 4 or 5 tries if i just open, close, open
close. Otherwise it only happens a few times a week. Basically if it happens
once in a windows session.. it happens quite often (every 3 or 4 times) until
you reboot the computer and i reboot everyday anyway. 

Comment 13

[David :Bienvenu]

just for fun, can you try launching thunderbird from a desktop icon, instead of
from the start menu? I can't imagine what difference it would make, though I do
notice that the start menu seems to be passing in a parameter that we don't
expect, to the cmd line.

Comment 14

[Mitch]

Bad news dudes... Just bought a new hdd and installed and its still happening.
Tried launching from a desktop icon too but same deal, still happening. Was one
of the first things i installed and the very first time i went to open it didnt
launch, just left the exe in the process menu. I did however import everything
over from the other hdd in terms of profiles. Happens on every profile tho. I
might try just reinstalling a brand new one with no existing profiles and see
what happens.

*shrugs*

Comment 15

[Mitch]

Hey, put a new virus scanner on, after i found the same problem starting to
happen with Mozilla as well, found that after i got rid of Win32/VB.D Worm, i
havent had a problem since.

Tell everyone that AVG is a **** antivirus... and that NOD32 is much much better.

Cheers...

Mitch.

Comment 16

[timeless]

We're now tracking such bugs. This doesn't mean it's something we can fix, merely something we hope to be able to point vendors to so they can investigate. This is an automated message.