292293 - thread pane column order randomly changes

Status: RESOLVED WORKSFORME

(Thunderbird :: Mail Window Front End, defect)

Description

[Glenn Sieb]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3

This happens roughly once a day or so on me. It used to just happen in my
"non-main account" inboxes (I use IMAP), but tonight it's decided to scramble a
load of them.  I have screenshots to demonstrate what I mean.

Reproducible: Sometimes

Steps to Reproduce:
1. Start thunderbird.
2. Go to a 2ndary IMAP account (not your primary) inbox.
3. Fix the columns.

Actual Results:  
The columns will generally (once out of every 3 times or so) be out of order,
and it'll add useless ones, like: Read, Unread, Account, Recipient, things I
generally turn off. Screenshots will be attached.

Expected Results:  
Just given me the columns as they were when I last left Thunderbird.

I've noticed this since pre 1.0, but it's been "livable" until tonight. Is there
any way I can just "reset" them all to the defaults? It's easier than having to
re-arrange them every time.

Comment 1

[Glenn Sieb]

Attachment: What the columns should look like.

This is what the columns should look like.

Comment 2

[Glenn Sieb]

Attachment: One screenshot of what they look like...

Here's one mailbox's interpretation of the column tabs.

Comment 3

[Glenn Sieb]

Attachment: Another set of columns.

Another set of columns in a mailbox. These were all taken within the same
minute of each other.

Comment 4

[Glenn Sieb]

Attachment: Trying to resort columns.

After 10 minutes of trying to resort columns in this particular mailbox...I
decided let's take some screenshots here. Here's a baseline.

Comment 5

[Glenn Sieb]

Attachment: After trying to drag Subject to the correct spot.

I *only* dragged "Subject" in this screenshot.

Comment 6

[Glenn Sieb]

Is there anything I can do here to help? This has gotten so annoying that it
isn't funny. 

Comment 7

[Glenn Sieb]

Seriously... I've not heard anything here--if there's anything I can do to
either help confirm this, or whatever, please--just let me know. 

Comment 8

[Glenn Sieb]

So.. it's 3 weeks since I opened this... no replies... can I assume this is
being ignored or just considered a non-issue?

It's an extremely annoying issue for me. It continues to be so. As I've said all
along, if theres anything I can do to help resolve this, I'm more than happy to
do so, but that requires some kind of reply from your end. 

I realize this is open source, and we all have lives & jobs outside of this
stuff--but three weeks without even a "Hey I'm busy right now, can we get to
this in a few weeks?" :-(

Comment 9

[amenxyz]

(In reply to comment #8)
> So.. it's 3 weeks since I opened this... no replies... can I assume this is
> being ignored or just considered a non-issue?
> 
> It's an extremely annoying issue for me. It continues to be so. As I've said all
> along, if theres anything I can do to help resolve this, I'm more than happy to
> do so, but that requires some kind of reply from your end. 
> 
> I realize this is open source, and we all have lives & jobs outside of this
> stuff--but three weeks without even a "Hey I'm busy right now, can we get to
> this in a few weeks?" :-(

I have the same problem, this random column only appear in my primary IMAP
mailbox (the first one). My tbird config have several account for IMAP and POP3.
only the first account have this problem
running on Mac OS X, also trying to update the tbird to newest version and have
no effect.
guess I'm have to reinstall the profile again from the beginning?

Comment 10

[Glenn Sieb]

Hi. I opened this ticket over 4 months ago. No reply. At all. From anyone other
than someone else who has the same problem.

Will we ever hear anything back here? Hello? 

I really REALLY wish I could get a response here, guys/gals.

Comment 11

[Glenn Sieb]

Still no replies.

Can someone PLEASE help me on this?

I'm currently running 1.0.6 (20050716) and I STILL get this issue.

Thank you.

Comment 12

[Glenn Sieb]

*knock knock* is this thing on?

Comment 13

[amenxyz]

(In reply to comment #12)
> *knock knock* is this thing on?

appearently only you and me on this bug? 

Comment 14

[Parkhideh]

Thunderbird 2.0.0.5;  OS is XP.
1- Clicking on Column tabs of "Subject" and "Size" causes a randomly sorted list to be displayed.
2- Clicking on Column "Date" works fine and displays a sorted list by date.

Comment 15

[Parkhideh]

(In reply to comment #14)
> Thunderbird 2.0.0.5;  OS is XP.
> 1- Clicking on Column tabs of "Subject" and "Size" causes a randomly sorted
> list to be displayed.
> 2- Clicking on Column "Date" works fine and displays a sorted list by date.
> 
Sorry, Item ONE should read "randomly unsorted list".
3- I have not been able to reverse engineer the display rules for the new messages.  Because sorting by date works; all incoming messages are of newer date and end up on top or on the bottom depending on sorting direction.  On "Subject" and "Size" column sorting they appear together and in an unpredictable order.

Comment 16

[Parkhideh]

The problems mentioned has a simple root cause;  The original report was for an IMAP system; mine was because "Fetch headers only" under options are checked.

1) As a result all mail sizes (in sorting) are header size, even though the display shows the actual message size.  As I downloaded each message, the place of it in the "sort by size" list was (became) correct.  

2) The error in sorting by subject is because Re:<Subject> is correctly sorted by ignoring the "Re:"; however, the "Fw:<Subject>" for forward is sorted as "F".

Comment 17

[Joey Officer]

I too am having a similar issue.  One user is reporting that when she exits Thunderbird, her column selects have been reset, or re-ordered.  This can be reproduced each time she exists Thunderbird.  In an office of approximately 30 users, this is the only one I know affected.

Comment 18

[Wayne Mery (:wsmwk)]

Parkhideh, your problem, order WITHIN a column, is a different issue. If you still see this problem please look for a matching open bug.

Joey, column order change on restart is also a different bug, which I believe is still open.

closing this bug WFM.