292421 - Installed Firefox 1.0.3 - immediate loss of IE & Firefox-to-internet link, Windows 2000

Status: RESOLVED EXPIRED

(Firefox :: Installer, defect)

Description

[Richard King]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Q312461)
Build Identifier: Firefox 1.0.3 install knocks out ethernet link to dsl modem

Downloaded 1.0.3 on 04-29-05 23:30EDT from Mozilla website, to Win 2000 SP4 
system via working I.E. link to internet via Ethernet 100 and Earthlink-
provided Netopia ADSL modem.  Immediately move the .exe file to a new folder 
under Programs, then execute the file.  Used custom install, selected 
Developer's option.  Chose to make Firefox the default browser as recommended 
by others.  Also had install convert various files (favorites, etc.) from I.E. 
No install errors reported. 
Clicked on Firefox icon to bring up browser, entered Google website and GO.  
Message tells me that an internet connection cannot be established; asks if I 
want to work offline.  I decline, close Firefox window.
Click on I.E. icon, open I.E. browser window, enter Google webname and GO.  
Identical error message - Internet connect cannot be established.
Dell Optiplex Computer has built-in 3Com E'net-100 controller.  My Computer > 
Hardware check says it is O.K.  Ditto the software (IVision?? from Earthlink).  
Pinging modem results in timeouts.  No longer able to bring up Earthlink 
diagnostics - they don't see modem either.  Though using an Ethernet connect 
between computer and modem, there is not another computer or router/hub 
involved.  Earthlink provides a connect software named WinPoet.  Using that to 
attempt modem connection provides a 638 error code.  Trying to talk to modem 
via Firefox or I.E. using modem IP address 172.16.0.254 fails.  Am at a total 
loss to re-establish computer-to-modem communications.  Earthlink's 2nd level 
tech support works with me for almost 2 hours without success.  Urgently need 
help; am submitting this report from another computer at another location.

Reproducible: Always

Steps to Reproduce:
1. download (purported) latest version of Firefox 1.0.3
2. copy downloaded .exe file to newly-defined folder
3. execute the downloaded file 
4. attempt to run Firefox - unsuccessful
5. attempt to run (formerly working) I.E.


Actual Results:  
Lost ALL ability to communicate with modem

Expected Results:  
NOT interfere with a working I.E., absolute minimum.  Browse the internet on 
its own, really.

Failure location could not be determined by Earthlink's first and second level 
tech support teams, even after having me uninstall and reinstall their 
software, reset the modem, etc.  Used over 2 hours of their time.

Comment 1

[Richard King]

Attachment: file contains appended comments

Attachment says: 
Should add that before calling E'link's T.S., used ADD/REMOVE PROGRAMS to
uninstall Firefox 1.0.3; could not reestablish lost communications link.
Re-installed 1.0.3 before calling TS (want to get both functional).  During TS
conference, we went through many parameter mods, un/re-installed E'link
communication software, & more than 12 reboots as a result, w/o connection
success.  Did not view/alter registry.

Comment 2

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 3

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.