292444 - 3com.com - The support page show a warning that Firefox isn't a supported browser.

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[SuperLips]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; it-IT; rv:1.7.7) Gecko/20050414 Firefox/1.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; it-IT; rv:1.7.7) Gecko/20050414 Firefox/1.0.3

If you try to access the 3Com product support page with Firefox, a warning page
appear telling that "You are trying to access 3Com's eSupport site, which is a
java enhanced web application. The browser you are using is not supported.".
Supported browsers are Internet Explorer 5.01 and later, Netscape 6.2.3 and
later and AOL 6 and later.
If you continue ignoring the warning, all the site seems function properly.

Reproducible: Always

Steps to Reproduce:
1. Go to the site http://esupport.3com.com
2. Click the option " To continue to eSupport using your current browser click here"
3. Login into the esupport site and register a product or open a service request.

Actual Results:  
The website seems to function proprly, although the initial warning.

Expected Results:  
It's a site problem, i think that Firefox works fine.

Comment 1

[SuperLips]

The webmaster have answered to my complains in this way:
"Please use IE for now, we are working to bring up another solution. This is a
technology
issue that can not be fixed in the current system."

Comment 2

[Bob Clary [:bc] (inactive)]

losers.

Comment 3

[SuperLips]

(In reply to comment #2)
> losers.

The site has changed, and now there isn't any advice. Problem solved.

Comment 4

[aveclafaux]

Well if you follow the link on the webpage under:

Check supported browsers: Click Here
('click here' I don't believe it, this is sooo 20th century :-)

you'll see that Firefox is not mentioned.

Ok, as they say 'tested browsers' we can not blame them fully (actually they do provide a 'compatibility test' that is similar to a standard test - but why don't they place it above the tested browser list?)