292744 - Mozilla times out before I can access the above website.

Status: VERIFIED WORKSFORME

(Firefox :: General, defect)

Description

[Nigel]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

When I click on or type in the above website address, nothing happens and then a
window pops up saying that it 'timed out' without connecting to the website. 
it's the only website that I've found that does that.  it happens EVERY time,
going on about 3-4 weeks now.  I contacted the website and I'm the only one they
know of with the problem.

Reproducible: Always

Steps to Reproduce:
1.Either click from another link or type in the address.
2.Hit enter.
3.wait, and it times out.

Actual Results:  
Nothing.

Expected Results:  
I would expect it to take me to the home page of the website.

Comment 1

[Matthias Versen [:Matti]]

Does it work in IE ?

Comment 2

[Ben Fowler]

Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8b2) Gecko/20050503
Firefox/1.0+

That URL WFM.

You probably need to check the FAQ sheet and other troubleshooting resources
for Firefox.

Comment 3

[Steve England [:stevee]]

WFM Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.7) Gecko/20050414
Firefox/1.0.3
WFM Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8b2) Gecko/20050503
Firefox/1.0+
Nigel, are you going through a proxy or using adblocking stuff or using an
altered HOSTS file?

Comment 4

[Thomas K. (:tom)]

WFM Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050419
Firefox/1.0.4

While I agree with the others that you probably have an altered hosts file, I
can't help but notice you're on Firefox 1.0.  I highly suggest you upgrade to
1.0.3, the latest version, and try accessing the site again.  Not that 1.0 has
any problems accessing it, but that 1.0 is outdated.

Comment 5

[Nigel]

(In reply to comment #4)
> WFM Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050419
> Firefox/1.0.4
> 
> While I agree with the others that you probably have an altered hosts file, I
> can't help but notice you're on Firefox 1.0.  I highly suggest you upgrade to
> 1.0.3, the latest version, and try accessing the site again.  Not that 1.0 has
> any problems accessing it, but that 1.0 is outdated.

Hello...
Do you know if I can fix the 'altered hosts file?'  If so, how would I go about
doing that?  I did upgrade to the latest version (1.0.3), but I still can't
access the site.  Is there any other suggestion out there for me to try?  (I
have contacted the owners of the web site, they've never had any complaints like
mine, nor do they know what to do to fix it!  I have also contacted my service
provider [ROGERS HIGHSPEED INTERNET] and they don't have any idea why I can't
access the web site [www.chapters.indigo.ca] either!) UGH!!!
Any suggestions would be very much appreciated!
Thank you all for your assistance!
Respectfully,
Nigel.

Comment 6

[Matthias Versen [:Matti]]

This is wfm and a local problem and you failed to answer the question in comment#1.
Bugzilla is not for support question, please use the mozillazine.org Forum for that.

Comment 7

[Thomas K. (:tom)]

Although I would have emailed this, I feel its best so that others can link to
this bug in case of something like this happening again.

In newer versions of windows (such as XP, which you are on), you can open this
file in Wordpad/Notepad:

C:\Windows\System32\Drivers\etc\HOSTS

Look to see if there's anything more than the 1 line about 127.0.0.1 (the
comments at the top don't count).  If you do, try to locate the line mentioning
the problematic website or part of it (indigo.ca or chapters.indigo.ca) and
place a # before it to comment it out.

To prevent accidents like this again, delete all except the first line (which
defines 127.0.0.1 as localhost).

Verified WFM.

Comment 8

[Nigel]

(In reply to comment #7)
> Although I would have emailed this, I feel its best so that others can link to
> this bug in case of something like this happening again.
> 
> In newer versions of windows (such as XP, which you are on), you can open this
> file in Wordpad/Notepad:
> 
> C:\Windows\System32\Drivers\etc\HOSTS
> 
> Look to see if there's anything more than the 1 line about 127.0.0.1 (the
> comments at the top don't count).  If you do, try to locate the line mentioning
> the problematic website or part of it (indigo.ca or chapters.indigo.ca) and
> place a # before it to comment it out.
> 
> To prevent accidents like this again, delete all except the first line (which
> defines 127.0.0.1 as localhost).
> 
> Verified WFM.

Hello Tom at Work

Thank you VERY MUCH!
I did as you suggested, I accessed the HOSTS file and placed a # in front of the
troublesome web address and tried accessing it again...IT WORKED.  Thank you so
very much.  I've been unable to access this site for six weeks!  You wouldn't
believe the hassles and headaches I've endured!!!
I sign off with the utmost gratitude. I am very grateful for your time,
assistance and patience!
Respectfully,
Nigel.