293039 - americanexpress.com - Unable to access American Express

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[ncc1701]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3

When I try to log in and access my account information I get a message that reads:

The connection to www99.americanexpress.com has terminated unexpectedly. Some
data may have been transferred.

Reproducible: Always

Steps to Reproduce:
1. go to the american express site (www.americanexpress.com)
2. enter your userid and password
3. click on "go"

Actual Results:  
I received the error message in the Detail section

Expected Results:  
I should have been able to log into my account

Comment 1

[chris hofmann]

I just tried it and was able to log in fine.  Could have been a server side hickup.

removing security sensitivity to help get more help with a possible evangelism
problem.

Comment 2

[Carsten]

With newer Mozilla builds and the new amex design there is a renderung problem
for me in the account pages. FF1.0.3 works fine.

Comment 3

[Carsten]

(In reply to comment #2)
Rendering seem to be a different bug, so I opened a new one.

Comment 4

[Sean McKeough]

Sorry for the 'me too' but, the same thing is happening to me using the beta
browser...when the cards screen loads, the browser ends up displaying a set of
columns that can't be selected etc. Using mozilla 1.4 I was able to access my
account.

Comment 5

[Bob Clary [:bc] (inactive)]

This should be working now according to amex. Fixed, please reopen if you still
have problems logging in.