293058 - my daughter downloaded AOL IM and it installed Netscape as well. Now when I open Mozilla Firefox I get a Kernel32.dll error

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Kellie]

User-Agent:       Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

my daughter downloaded AOL IM and it installed Netscape as well. Now when I open
Mozilla Firefox I get a Kernel32.dll error and have to open mozilla twice to get
into the program. tried uninstalling netscape and it did not work...weird..tried
to uninstall and reinstall Modzilla that did not work either..help

Reproducible: Always

Steps to Reproduce:
1.open modzilla
2. window pops up with kernel32 error
3.

Actual Results:  
it will not open mozilla unless i open another occurance of the program

Expected Results:  
opened mozilla with no kernal32 error

Comment 1

[Thomas K. (:tom)]

Please update to Firefox 1.0.3 instead of staying on Firefox 1.0.  This might
fix your problem.

Comment 2

[José Jeria]

Please retest by creating a new profile. 
http://www.mozilla.org/support/firefox/profile#locate

or simply nuke the netscape profile folder + firefox profile folder (you will
loose all your bookmarks and settings). You will find your firefox profile here:
http://www.mozilla.org/support/firefox/profile#locate

Please report back here

Comment 3

[José Jeria]

no reply from reporter --> invalid 

Please reopen when you answer the questions comment 2