293312 - Lost my OUTLOOK Address when installing Thunderbird e-mail handler.

Status: RESOLVED INCOMPLETE

(Thunderbird :: Migration, defect)

Description

[insearchuvu]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225 Firefox/1.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225 Firefox/1.0.1

During the Thunderbird installation process, installation wizard asked if I
wanted to import my address book.  It asked for several possible sources (e.g.
Eudora, Outlook Express and Outlook).  I clicked or checked the Outlook box and
then made Thunderbird my primary e-mail handler.  When I booted Thunderbird, it
had its own set of history files (I lost those from Outlook also) and the
address book was empty.  When going back to boot Outlook, it was empty of both
the history files AND my Address book files.  When I try to import the Address
book again, I receive an instruction window that Outlook must be my primary
e-mail handler first before an import may be accomplished.  I have not done this
because, as I said, my Outlook files and my Outlook Address book are both EMPTY.

Are they really still there but not linked to anything ?   Or, am I scr__ed ?

Duane.
[e-mail]

Reproducible: Didn't try

Steps to Reproduce:
1. Please see my explanation in the Details above.
2.
3.

Actual Results:  
Please see my explanation in the Details above.

Expected Results:  
I thought everything in Outlook was going to be imported into Thunderbird.  But,
the history file folders were not even an import option during the installation
process.  And, as I said, I responded to the Installation Wizard to import files
from OUTLOOK which did not happen although they have disappeared from OUTLOOK.

Comment 1

[Mark Banner (:standard8)]

This seems to be more like a migration issue to me.

Comment 2

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 3

[Gervase Markham [:gerv]]

The reporter said, by private email:

"Attention:  M. Scott

I regret that I cannot "reproduce" the subject problem because, as I previously
explained, I have LOST MY ENTIRE OUTLOOK ADDRESS BOOK.  You can only LOSE
something ONCE ! ! !

When trying to import the OUTLOOK Address Book for a second time, it is NOWHERE
to be found.

I am sorry that I ever heard of Thunderbird.  There was a great deal of
important history held in both my Address Book as well as my Message Files - and
ALL IS LOST ! ! ! ! !

Duane S. Meyer"

Due to the potential severity of this problem, I am confirming it even though I
can't reproduce it.

Gerv

Comment 4

[David :Bienvenu]

Outlook stores all its data in .pst files. Perhaps your .pst file was in a
non-standard place and Outlook lost track of it when it went from being the
default mail app to not being the default mail app. Migration simply copies the
data from those files using Outlook itself to do the copy (that's why Outlook
has to be the default mail client to import from it). Thunderbird migration
couldn't clear out the Outlook address book if it wanted to. Can you try looking
for .pst files on your hard drive and if you find some, try opening them
directly with Outlook. You may have to tell search to look for hidden/system
files, and you can use advanced search to search for outlook items

Comment 5

[Wayne Mery (:wsmwk)]

David's explanation sounds most likely.
But no response from reporter, so => incomplete