installer says mozilla/firefox must not be running-its not, tries to shut it down away, freezes

RESOLVED INCOMPLETE

Status

()

Firefox
Installer
RESOLVED INCOMPLETE
13 years ago
11 years ago

People

(Reporter: laurie skywalker, Unassigned)

Tracking

1.0 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

13 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; en) Opera 8.0
Build Identifier: firefox 1.0.0.0 to 1.3

i downloaded the new version, closed firefox, clicked on the installer, then the 
agreement, then custom, then next, then ......a box pops up saying firefox must 
be closed, then it tries to close something i already closed and freezes.

Reproducible: Always

Steps to Reproduce:
1.download installer of new version
2.close browser
3.click on installer

Actual Results:  
it tries to close already closed browser, then freezes
then i hit cntl+alt+del and the task manager comes up showing the installer as 
not responding, and then i shut it down.

Expected Results:  
installed new version
laurie skywalker: is still a problem ?

Have you tried to Start Firefox in Safe Mode ? (http://kb.mozillazine.org/Safe_mode)
Version: unspecified → 1.0 Branch
-> no feedback/reply , closing as incomplete
Status: UNCONFIRMED → RESOLVED
Last Resolved: 11 years ago
Resolution: --- → INCOMPLETE
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