Closed Bug 293457 Opened 19 years ago Closed 17 years ago

installer says mozilla/firefox must not be running-its not, tries to shut it down away, freezes

Categories

(Firefox :: Installer, defect)

1.0 Branch
x86
Windows XP
defect
Not set
normal

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: skywalking, Unassigned)

Details

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; en) Opera 8.0
Build Identifier: firefox 1.0.0.0 to 1.3

i downloaded the new version, closed firefox, clicked on the installer, then the 
agreement, then custom, then next, then ......a box pops up saying firefox must 
be closed, then it tries to close something i already closed and freezes.

Reproducible: Always

Steps to Reproduce:
1.download installer of new version
2.close browser
3.click on installer

Actual Results:  
it tries to close already closed browser, then freezes
then i hit cntl+alt+del and the task manager comes up showing the installer as 
not responding, and then i shut it down.

Expected Results:  
installed new version
laurie skywalker: is still a problem ?

Have you tried to Start Firefox in Safe Mode ? (http://kb.mozillazine.org/Safe_mode)
Version: unspecified → 1.0 Branch
-> no feedback/reply , closing as incomplete
Status: UNCONFIRMED → RESOLVED
Closed: 17 years ago
Resolution: --- → INCOMPLETE
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