293708 - Application fail to load after update of Norton Internet Security Update and update of Firefox to ver. 1.0.3

Status: RESOLVED WORKSFORME

(Toolkit :: Application Update, defect)

Description

[Manek Hemandas]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: 

I had done my usual live update for NIS but for some reason the trusted 
application list did not update.  I tried this several time with no luck.  
After that my firefox notified me that there was an update for firefox, and I 
clicked on the little pop up notifyer and it downloaded.  after that I was 
able to update my NIS with the trrusted application list.

After shutting down my comp and restarting it, I found that fire fox would not 
load any pages.

I tried the following to sort this problem out.  Nothing worked so far.

1) I Did a system restore to before the update.

2) I uninstalled fire fox and then downloaded the latest version and installed 
that.

3) I ran a did a full system scan for viruses.

4) I tired to system restore to a much earlier point.

After doing all of the above and nothing worked, I decided to try again in the 
morning.

This morning firfox would not even load up.

Please help...I don't like MS Explorer but have no choice right now.

Previous to this it was working fine.

Reproducible: Always

Steps to Reproduce:
1.update of firefox to ver 1.0.3
2.update NIS for the trusted application list
3.

Actual Results:  
pages not loading

After trying several remedies, Application does not load


I think it may be related to security

Comment 1

[Manek Hemandas]

I tried again to re-install the new version of firefox ver 1.0.3 and this time
it worked.  What I did was to re-install it over what was already on there
instead of uninstaling.

Will test it out to see if it still acts up.

[e-mail]

Comment 2

[Daniel Veditz [:dveditz]]

Not a security exploit.

Comment 3

[Carsten Book [:Tomcat]]

marked as wfm because of reporters comment #1