293777 - firefox 1.0+ doesn't start

Status: VERIFIED WORKSFORME

(Firefox :: General, defect)

Description

[Yossi Arnon]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Build Identifier: 

1. i've updated to 1.0.3
2. i've updated all extensions (googlebar, tabbrowser, i don't remember what 
else)
3. firefox failed to connect to any site (this was gradual, first it couldn't 
connect to gmail.google.com, but connected to www.google.com, www.cnn.com, 
then it stopped connecting to any of these). IE connected fine
4. following your instructions, i've installed the latest nightly build

--> firefox doesn't start. i see it in the task manager, but then it is gone 
before opening a window.

i'm submitting this bug with IE, which is annoying.

Reproducible: Always

Comment 1

[Matthias Versen [:Matti]]

Does it start in the safemode ?
(close FF and run the FF safemode entry in the windows startmenu)

And if you report a bug about a nightly you have to add the build ID in your report.

Comment 2

[Yossi Arnon]

it doesn't run in safe mode. and i can't get the build number, since it 
doesn't run. i've installed the May 11th build

Comment 3

[Matthias Versen [:Matti]]

Did you install it in an empty directory (not over the 1.0.X build) and did you
also test a new profile ?

Comment 4

[Yossi Arnon]

i just ran the installer. it installed it where the previous firefox was.

created a new profile, firefox still doesn't start

Comment 5

[Matthias Versen [:Matti]]

and you are sure that nbo FF process still runs in the background ?
does it work if you install in a different location ?

Comment 6

[Yossi Arnon]

no FF is running in the background

i've installed to a new location. firefox runs from there.

however, it gives me this message:
The file /C:/Program Files/Mozilla Firefox - 2/Firefox cannot be found...

this is the right location (except, of course, the leading slash and that 
every slash should be a backslash). 
when i click 'ok', firefox launches.

now i don't have my extensions, not critical, jost annoying having to install 
them again.

Comment 7

[Yossi Arnon]

the new firefox doesn't connect to any site, which was the reason i've tried 
to install it in the first place (step 3 in the bug description)

so this is again a critical bug

Comment 8

[Yossi Arnon]

Attachment: crash of May 12 build

tried to install the may 12th build. firefox crashes. this time, the quality
agent pops up, but fails to send the report. so i'm attaching it here

Comment 9

[Matthias Versen [:Matti]]

re comment#7:
Bugzilla is not for support questions and not connecting in 1.0.3 is a user or
system error (and it could be also a extension error).
In this case it's usually a Firewall problem (the .exe changed and the FF
doesn't recognize this new .exe and blocks FF). It's also known that the Norton
Firewall produces such broken Firefox if it finds a changed firefox.exe

An attached Talkback Report doesn't help, we need the ID...

I can't help in this case and I think this bug will be closed as worsforme.

Comment 10

[Yossi Arnon]

firefox crashes upon start where previous versions worked and no extensions 
were added / changed during the upgrade. this is the fact

1. you should work on your english. i didn't understand anything

2. firefox worked fine for a year. then, a few days ago, without any change to 
the system, it stopped connecting to any site. this is a bug, not a support 
issue. i installed the nightly build, per the instructions in the site, and it 
didn't even start. after installing in a fresh location, it starts, but still 
doesn't connect, and has problems starting.

3. i've done every effort to help you determine and fix this bug. sending a 
crash report was supposed to help you track this bug. this is the same report 
you would have gotten had the quality agent been successful in connecting with 
the talkback site (which it can't, see 2 above).

4. you refusing to try and understand the bug and supporting the product is 
insulting.

Comment 11

[Yossi Arnon]

just to make sure, i've turned off the firewall. firefox (fresh install, new 
folder, new profile) is still unable to connect.

Comment 12

[David Tenser [:djst]]

Reporter, why did you cc me to this bug report? What do I have to do with the
problems you're experiencing? Removing myself again, if you're having problems
with my English, please send me a private e-mail explaining what's wrong about it.

Comment 13

[Gabriel Chadwick]

This IS a personnal issue until you can find a way for us to reproduce the bug.
Until then i suggest you try creating a new profile after reinstalling.
http://www.mozilla.org/support/firefox/profile
WFM Mozilla/5.0 (Windows; U; Windows NT 5.1; fr-FR; rv:1.7.8) Gecko/20050511
Firefox/1.0.4

Comment 14

[Yossi Arnon]

goog thing this is a free product. i would never dream paying any money for 
this level of support. *I* have to find a way for you to reproduce??? 

Comment 15

[Gabriel Chadwick]

Bugzilla is not for support. You wan't support get it here
http://www.mozilla.org/support/.