294100 - Windows 2000 crashes when using Firefox 1.0.4

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Fred Goldstein]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

This is suspicious but hard to prove.  I hadn't rebooted Windows 2000 in over a
week; it has proven surprisingly stable.  I upgraded from Firefox 1.0.2 to 1.0.4
yesterday because of the security issue.  It worked fine.  But after an hour or
so, the computer crashed *very* suddenly.  I was just scrolling a common web
site and the screen went blank, I heard a click, and it hard-rebooted.  Funny
coincidence...  Then today, I was again looking at ordinary sites, scrolled with
the mouse, and <click> the system rebooted.  I am getting more suspicious.  I
never had this happen with earlier versions.

I doubt there's a log (it didn't have time to leave one), but if there's a place
to look please tell me.

FWIW this same computer cannot run Mozilla Seamonkey 1.7 (I used 1.8 beta5
before switching to Firefox) and Java in Firefox won't run inside web pages,
even though I repeatedly installed Sun's J2RE 1.5.0_02.

Reproducible: Sometimes

Steps to Reproduce:
1.Use Firefox
2.Scroll with mouse
3.

Actual Results:  
Sometimes Windows 2000 crashes hard.


Athlon 1000, 256 MB, ePox 8KTA3 mobo (VIA 686B), nVidia GeForce2MX 32MB AGP video.
Windows 2000 SP4.
NVidia driver 6.1.7.7

Comment 1

[Matthias Versen [:Matti]]

Firefox is a user space application and user space application can't crash
winNT/2k/XP/2k3. Only a driver running in the kernel space or a hardware problem
can do that.

If you disable the automatic reboot in system panel/system/advanced you can see
the BLue Screen with more informations and with luck you see the driver name in
the BSOD.

It's possible that your system only crashes while you are using Firefox but that
doesn't matter, it's still a driver problem.

-> invalid (You can try to ask at the mozillazine.org Forums if you have support
questions)

Comment 2

[timeless]

if you are still experiencing problems w/ your video driver you should see if
you have .dmp files for your blue screens

computer properties>advanced>startup and recovery>

there are options for:
(none)
small memory dump
kernel memory dump
complete memory dump

if you're currently set for none, at least switch to small/kernel. complete is a
bit hard for me to manage, but i can at least so something w/ small or kernel
(if you can't attach kernel uncompressed, compress it first).

the dumps can be useful to your video driver vendor (nvidia in your case) if the
crash is really in their code.