294254 - Get message when I open Mozilla Firefox that says "start.mozilla.org could not be found..."

Status: RESOLVED INVALID

(Toolkit :: Startup and Profile System, defect)

Description

[Bill]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; FunWebProducts; .NET CLR 1.1.4322)
Build Identifier: 5.0

I just installed Mozilla Firefox. When I try to open Mozilla Firefox a message 
appears that says "start.mozilla.org could not be found...".  I cannot proceed 
any further.

Reproducible: Always

Steps to Reproduce:
1.Double-click on desktop icon.
2.
3.

Actual Results:  
Got the "error" message

Expected Results:  
Go to the default home page.

Comment 1

[:Gavin Sharp [email: [e-mail]]]

Are you using a firewall? You most likely need to configure your firewall to
allow Firefox access to the internet.

Comment 2

[Ian Graham]

If you do not have a firewall, can you get to http://start.mozilla.org using
another browser (e.g. using IE)?  

If you can't get to the site using IE (or other), then this is a network (and
not firefox) problem. 

Comment 3

[William Cline]

Will mark as INVALID unless someone can provide more information soon.

Comment 4

[Roger Mattingley]

I also have this problem, only since I upgraded to the latest version. I have 
checked my firewall and it is allowing access. Have tried to get access via ie 
to http://start.mozilla.org and this does not work. I am not on a network, 
only ADSL from home.

Comment 5

[William Cline]

(In reply to comment #4)
> I also have this problem, only since I upgraded to the latest version. I have 
> checked my firewall and it is allowing access. Have tried to get access via ie 
> to http://start.mozilla.org and this does not work. I am not on a network, 
> only ADSL from home.

Are you able to reach the site with the PING command? Open a command prompt
(Start->Run...->"cmd.exe"->OK) and type "ping start.mozilla.org" to see whether
your computer can reach it.

Comment 6

[Lorraine Coller]

I (Lorraine Coller) get this message too.  I've tried uninstalling and 
reinstalling.  Unable to start Firefox.

Other steps to reproduce.  Click the "Home" Icon, the "Getting Started" Icon, 
Select File, New Window Option

Comment 7

[Lorraine Coller]

I (Lorraine Coller) get this message too.  I've tried uninstalling and 
reinstalling.  Unable to start Firefox.

Other steps to reproduce.  Click the "Home" Icon, the "Getting Started" Icon, 
Select File, New Window Option

Comment 8

[patsy koning]

I too have tried uninstalling and re-installing and going through different 
browsers. . .still get message start.mozilla.org could not be found.  also get 
message www.mozilla.org could not be found.  what to do?  (In reply to comment 
#7)
> I (Lorraine Coller) get this message too.  I've tried uninstalling and 
> reinstalling.  Unable to start Firefox.
> Other steps to reproduce.  Click the "Home" Icon, the "Getting Started" 
Icon, 
> Select File, New Window Option

this is patsy koning.  i have the same problems as above.

Comment 9

[Gary Novosielski]

I have this problem since 2.0.0.4, and perhaps occasionally before, and it has been getting worse.  It has also occurred on an installation I did for a friend on their machine, both Win XP.  But several details are missing, or perhaps are behaving differently on mine:

1. It never happens when clicking on the Firefox icon itself, but only when clicking on desktop shortcuts.  The name in the "Not found" message is the target URL of that shortcut.

2. The error box in question is a Windows error, not a Firefox error.  It seems to be saying that Firefox did not load fast enough, or failed to acknowledge the request fast enough, and Windows has gotten upset and reported a failure.

3. The error is, in fact, incorrect, as there is no failure.  Firefox continues to load, and does correctly reach the target URL without any error.  The false Windows error box implies that Fx is not making Win aware that Fx has the situation under control.

4. I had seen this error intermittently before, but only when Fx had a problem loading, or was taking an unusually long time to load, e.g., after an ungraceful shutdown, when it stops to ask whether to restore the old session, or load a new session.   Windows would interpret this delay as a "URL not found" error.

5. The error never happens if Fx is already loaded.  It instantly transfers to the active copy and loads the URL.  This also suggests a timing problem may be the cause.

6. In 2.0.0.5, the error happens every time I click on a shortcut if Fx must load fresh (is not already loaded).  There are no longer any cases where it can load fast enough to avoid the error box.

Comment 10

[Mitchell Field [:Mitch]]

Resolving as INVALID.