294906 - The Firefox product crashed can not be uninstalled "Completely" new install does not work at all!

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Wayne Cree]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: From your web site, Mozilla Firfox 1.04

The problem started when the tool bar disapeared.  We uninstalled FireFox and 
down loaded the new version 1.04.  All I have is a page with one tab and you 
can not do ANYTHING!  We ran the unistall and tried to load software with the 
same results.  We went into the Microsoft Directory and tried to eliminate all 
refernences to "Mozilla" and "FireFox" along with any references to those 
workds in the C: dirve.  The results are the same!!!!!!!!!!!!!

There is obviously something that is still configured that we do not see that 
disables the product from working!  All indications are the install went fine 
or the applicable uninstall went fine, but at this point in time it is 
impossible to run the Mozilla Firefox product.

I am a Chief Information Officer and I have very talented people that work for 
me, no one can find the problem!

Reproducible: Always

Steps to Reproduce:
1.There is nothing to reproduce, you can not install the product to run.
2.
3.



Expected Results:  
When doing an Unistall, ALL REFERENCES TO THE PRODUCT SHOULD BE REMOVED FROM 
THE PC.  As we saw, there are reminents of the product all over the PC after 
you do an uninstall and we obvioulsy could not find all of them to try to get 
a clean NEW install!

There was and is not crash, the origional bug was the Tool Bar disapeared and 
we could not figure out how to get it back.  We then did an Uninstall and 
installed the latest version 1.04 i had 1.03.

It was all down hill from there.

Comment 1

[Steve England [:stevee]]

What happens if you try and make a new profile?
- http://kb.mozillazine.org/Profile_Manager

What happens if you try and run firefox in its safemode?
- http://kb.mozillazine.org/Profile_Manager

Also, for support, please use http://forums.mozillazine.org/viewforum.php?f=38
-- bugzilla is for the reporting of bugs that can be understood.

Comment 2

[Matthias Versen [:Matti]]

Bugzilla is not for support questions -> invalid