295762 - speedferries.com - just fail without hinting that only internet explorer is supported

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English Other, defect)

Description

[drs.gjs]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; nl-NL; rv:1.7.5) Gecko/20041202 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; nl-NL; rv:1.7.5) Gecko/20041202 Firefox/1.0

When entering credit card number during speedferries booking, there will be no
confirmation (just "hang") without hint that Firefox is not supported.
Logon to mijnpostbank will fail with mysterious message, without hint that
Firefox is not supported.
While I am not sure that this is in violation of the Firefox specification, it
is very much annoying indeed.
A clear indication that the website is not browser neutral will inform the user
that he/she nor Firefox is to blame; no indication will make the user unhappy,
(could spoil a journey to UK), or even advocate a non-Firefox approach. 

Reproducible: Always

Steps to Reproduce:
1. make a booking at speedferries.com
2. enter your credit card number
3. wait as long as you can survive

Actual Results:  
I survived for 5 minutes, stopped the browser, e-mailed to speedferrries, did
not get a reply within 2 1/2 days, booked at another ferry company, and some
days later was informed by speedferries that only internet explorer was supported.
Still inspecting credit card statements.

Expected Results:  
Inform the user that the website was not browser neutral, not supporting Firefox.

none.

Comment 1

[Peter van der Woude [:Peter6]]

please check the dutch forum at
http://www.mozbrowser.nl/forum/viewforum.php?f=2
for (mijn)postbank related problems

Comment 2

[Jaime Mitchell (use [e-mail] for email)]

This sounds like a problem with the site. 

Are you expecting firefox to somehow decide that its not supported by
speedferries or that speedferries should tell firefox that its not supported?

Comment 3

[Chris Lawson (gone)]

Is this still a problem? I'm not particularly inclined to give them my credit card number to find out.

http://www.speedferries.com/fast-ferry-dover-france-booking-assistance.php

seems to imply that it shouldn't be.

Comment 4

[Chris Lawson (gone)]

One month is quite long enough to have waited for a response. INCOMPLETE unless someone can answer comment 3.