295892 - Inbox has problems reading inbox and won't allow Reply, forward, delete etc.

Status: RESOLVED EXPIRED

(Thunderbird :: Account Manager, defect)

Description

[TroyTorgerson]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041217
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041217

Problem started with My inbox taking a long time to display messages.  It would
keep doubling the message counts.  It would also fail to display a message
sometimes.  When it did display, most of the time, I couldn't delete, reply,
forward a message etc.  If I went to another folder then back, sometimes that
would allow me to delete a message, but not always.   This occured after
upgrading to the latest version, and seemed to be a problem with only the inbox.

I created a new account and copied all the files over there.  I set the new
account to be the default.  Then I removed the old problem account.  Everything
looked fine, and then Thunderbird errored out and when I restarted, the old
account was gone, the new account was gone, and Thunderbird errors out end exits
after sitting there for a couple of minutes.

How do I get my old account info back and restore functioning? I am not sure if
it was the new version or something else is the problem.

Reproducible: Always

Steps to Reproduce:
1. Install 1.02
2.  Not really sure how to cause the problem in the first place.
3.




I don't know how to better define the problem.  The more I try to work around
it, the worse it gets.  If I could get some help to get back to normal, I could
maybe reproduce.

Comment 1

[TroyTorgerson]

I noticed that my inbox was about 984 Megs big, as I didn't know I needed to
compress it.  I tried compressing it, but it never did it.  I uninstalled and
reinstalled Thunderbird, to no avail.  I moved the inbox to a different name,
thunderbird recreated my inbox, and then eventually, I was able to move the
existing emails from my old inbox to the new inbox, and then deleted the large
folder.   That did the trick.  I have recreated all the accounts (although I am
having trouble with the passwd on one ;-) and managed to get my address book
found and recognized.

I guess the root cause of all the problems was a very large inbox.  In Outlook
express, I believe there is an option to automatically compress a folder when it
is wasting a certain percentage of space.  Does such a thing exist in T-bird?

Thanks.

Comment 2

[OstGote!]

see http://kb.mozillazine.org/Compacting_folders for help about compacting

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.