295949 - unable to send e-mail via mozilla thunderbird, but can receive.

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[stuart chandler]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

I have been using Mozilla for 3 weeks, no problem. but now each time I try to
send  an e-mail I get a pop up window, "message failed, check SMTP server
setting is corect". Although I can still recieve e-mail via Mozilla, but to send
I have to revert back to Outlook Express.

Reproducible: Always

Steps to Reproduce:
1.sending e-mail
2.
3.

Actual Results:  
pop up window, "enter password", I did so, "twice". 
pop up window "message failed check SMTP server setting is correct"

Expected Results:  
sent e-mail, as it has been doing for the last 3 weeks.

none

Comment 1

[stuart chandler]

I have ben very pleased with Mozilla Thunderbird for the short time I have been
using it, and I am dissapointed that I now have to go back to Outlook Express.
Hope you can advise me as to why it has stopped working.

Regards Stuart.

Comment 2

[Frank Wein [:mcsmurf]]

Can you create a SMTP log as described under
http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#smtp?

Comment 3

[Jim Payton]

I am having the same problem.  I using Windows XP.  Can send in Outlook express,
but not in Thunderbird 1.06. Get a "Sending of Message Error."  I am using the
same SMTP settings in both Outlook Express and Thunderbird.

Comment 4

[Wayne Mery (:wsmwk)]

Stuart, Payton,
Do you have a response to comment 2?

Comment 5

[Harry van Wilsem]

I've got the same problem as Stuart Chandler. I'm able to receive, but unable to send mail. who can help?
Mozilla/Versie 2.0.0.9 (20071031)OS Windows; Vista

Comment 6

[Magnus Melin [:mkmelin]]

Very likely a software firewall/antivirus issue. Disable them to test. If that doesn't help, comment 2 and 4 already tells you what to do.

Comment 7

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

No information for >2 months since last comment, resolving incomplete.

Please comment if the issue still occurs in the latest supported 2.0.0.x or trunk nightlies, after considering comments 2, 4 and 6.