Closed
Bug 296126
Opened 20 years ago
Closed 20 years ago
All my settings, folders and email (all messages) disappear after unplanned shutdown of windows
Categories
(Thunderbird :: General, defect)
Tracking
(Not tracked)
RESOLVED
DUPLICATE
of bug 193749
People
(Reporter: bacr, Assigned: mscott)
Details
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; nl-NL; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; nl-NL; rv:1.7.8) Gecko/20050511 Firefox/1.0.4 Thunderbird 1.0.2.
Just after having shut down Thunderbird (and Firefox), the computer had an
unplanned shutdown (thus it did not follow the normal shutdown-routine but went
without power instantly).
After starting up the computer and Thunderbird, all folders and messages appear
to have disappaered. Although the original systemfolders with the messages can
be found via windows explorer, T-bird can not be convinced to open those folders
and reload the messages; nor restore accountsettings and other stuff.
Reproducible: Always
Steps to Reproduce:
1. Have some action with Tbird of Firefox (sending/receiving mail; install
extension in Firefox and browse the web a bit); close it down (though this is
not neccessary, I think)
2. Soon afterwards, let the PC make a sudden unplanned shutdown (just cut the
power while in full motion)
3. Restart and find that the mail, folders and settings for Tbird and the
settings voor Firefox have disappaered.
Actual Results:
Tbird asked me to define an emailaccount
Expected Results:
It should have kept track of my messages and settings, saving them on every
instant that the program is active
Your emails are intact, only the pref files are gone. See
http://www.mozilla.org/start/1.5/troubleshooting/#restore-mail and
http://kb.mozillazine.org/Disappearing_mail#prefs.js_corruption for how to
recover your settings (same thing for TB)
*** This bug has been marked as a duplicate of 193749 ***
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago
Resolution: --- → DUPLICATE
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Description
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