Closed Bug 296400 Opened 20 years ago Closed 20 years ago

Firefox won't load after uninstallation and reinstallation

Categories

(Firefox :: Installer, defect)

x86
Windows XP
defect
Not set
normal

Tracking

()

RESOLVED FIXED

People

(Reporter: cethru, Unassigned)

Details

Attachments

(2 files)

User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322) Build Identifier: n/a After installing a few extensions, Firefox wouldn't load properly, it would show me the shell of Firefox, but no tabs or webpages would show up. It also would not let me click on anything at all, no menus or bars or anything. I uninstalled all extensions and I had the same problem. I tried uninstalling it and reinstalling it, but the frame of Firefox shows up, but it still shows a theme that I uninstalled. I tried uninstalling it, purging the registry of anything with "Mozilla" in it and tried reinstalling it. Still the same problem. I cannot visit any pages or click on any menus. When I click the X to close Firefox, it asks me if I want to close all of the tabs I have open (which I can't see; I had multiple homepages before I had these problems). I was using a fresh installation file from mozilla.org. Reproducible: Always Steps to Reproduce: 1. Uninstall Firefox 2. Reinstall FIrefox 3. Run Firefox Actual Results: Firefox appears, but I can't do anything with it. Expected Results: Show webpages and allow me to access all of the menus
Attached image Snapshot of what I see.
This is what I get when I load FF.
This is what I get when I go to close FF. Notice there are no pages and no tabs.
Run firefox in safe mode and disable your extensions, likely one of them is breaking things.
(In reply to comment #3) > Run firefox in safe mode and disable your extensions, likely one of them is > breaking things. Firefox won't come up in Safe Mode, either. Same blank pages.
Does this happen when you create a new profile and run Firefox? http://kb.mozillazine.org/Profile_Manager
It does work on another account. How do I fix it? Uninstalling it doesn't remove everything.
This can be closed out. I fixed it by renaming my old profile, which prompted me to create a new profile, so I did and everything works now.
Severity: critical → normal
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago
Resolution: --- → FIXED
Status: RESOLVED → UNCONFIRMED
Resolution: FIXED → ---
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago20 years ago
Resolution: --- → WORKSFORME
Resolution: WORKSFORME → FIXED
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